Corporate Info Compliance

Mr. Salil Mhatre Full-Time Learning Facilitator, Systems Management

• Bachelor of Engineering in Computers
• Advanced Certificate in Training and Assessment (ACTA)
• Professionally Certified To Teach as:
  • MCSE: Private Cloud
  • MCSE: Server Infrastructure – 2012
  • MCSE: Messaging
  • MCP: Server Virtualization with Windows Server Hyper-V and System Center Specialist
  • VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
  • CWNA – Certified Wireless Network Administrator (Planet3)

• More than 10 years of hardcore professional experience in IT industry as Technical Support.
• 8 years of professional experience as a Technical Trainer proving training on Microsoft, Linux, Network, Customer Support.

Mr Ryan Suryanto Part-Time Instructor, Systems Management

• Master in Management Information Systems
• Advanced Certificate in Training and Assessment (ACTA)
• Professionally Certified To Teach as:
  • Cisco Certified Trainer
  • Microsoft Certified Trainer(Server, Azure, 365, Sharepoint, Database, Business Intelligence)
  • Certified EC-Council Instructor(CEH)
  • VMWare Instructor
  Other Professional Certifications:
  • Linux (LPI)
  • ITIL
  • Comptia (A+, Security)

• IT Education guru who has more than 25 years experience as a Software Developer, Network Engineer / Administrator and Systems Integrator.
• He has been teaching IT for the past 15 years and has deep domain expertise in Software Development, Cloud Technology, Virtualization, Network/Cloud Security and Data Science.

Mr Jayrus Pasamba Part-Time Instructor, Systems Management

• Degree In Electrical Engineering
• Advanced Certificate in Training and Assessment (ACTA)
• Professionally Certified To Teach as:
  • Cisco Certified Trainer
  • Microsoft Certified Trainer(Server, Azure, 365, Sharepoint, Database, Business Intelligence)
  • Certified EC-Council Instructor(CEH)
  • VMWare

• More than 10 years of IT experience (Help Desk, System Administrator, Field Service Engineer, and IT Trainer)
• Highly Skilled in multiple areas including Windows Server, Linux, Networking, Virtualization

Dr Foo Yong Wee Part-Time Instructor, Systems Management

• Doctor of Philosophy, Electronics and Electrical Engineering
• Master of Science (Communications & Computer Networking)
• Advanced Certificate in Training and Assessment (ACTA)
• Certifications in ITIL, PMP, PRINCE2, CCIE, CISA and CDCS

• More than 20 years of Experience in the IT Industry
• At present, his research interest focuses on applying predictive modelling techniques using computational intelligence and machine learning algorithms to solving real-world problems
• During his years in the education industry, Yong Wee has designed, developed and delivered many courses to train professionals in IT Service Management and Project Management

Mr Rajendra Kishan Gollapalli Full-Time Learning Facilitator, Software Engineering

• Masters in Computer Applications
• Advanced Certificate in Training and Assessment (ACTA)

Kishan is an Institute himself with rich domain and technical expertise in many modules of SAP, many areas/tools in BI, many machine learning platforms in Data Science with 18 years of Industry experience which includes 15 years in teaching many SAP/BI/Data Science courses across Asia Pacific.

Ms Jeyashree Rajkumar Full-Time Learning Facilitator, Software Engineering

• Masters in Business in ERP
• Advanced Certificate in Training and Assessment (ACTA)

Mr Ryan Suryanto Part-Time Instructor, Software Engineering

• Master in Management Information Systems
• Advanced Certificate in Training and Assessment (ACTA)
• Professionally Certified To Teach as:
  • Cisco Certified Trainer
  • Microsoft Certified Trainer(Server, Azure, 365, Sharepoint, Database, Business Intelligence)
  • Certified EC-Council Instructor (CEH)
  • VMWare Instructor

Other Professional Certifications:
• Linux (LPI)
• ITIL
• Comptia (A+, Security)

• IT Education guru who has more than 25 years experience as a Software Developer, Network Engineer / Administrator and Systems Integrator
• He has been teaching IT for the past 15 years and has deep domain expertise in Software Development, Cloud Technology, Virtualization, Network/Cloud Security and Data Science

Dr Foo Yong Wee Part-Time Instructor, Software Engineering

• Doctor of Philosophy, Electronics and Electrical Engineering
• Master of Science (Communications & Computer Networking)
• Advanced Certificate in Training and Assessment (ACTA)
• Certifications in ITIL, PMP,PRINCE2,CCIE,CISA and CDCS

• More than 20 years of Experience in the IT Industry and education
• At present, his research interest focuses on applying predictive modelling techniques using computational intelligence and machine learning algorithms to solving real-world problems
• During his years in the education industry, Yong Wee has designed, developed and delivered many courses to train professionals in IT Service Management, Project Management, Data Analytics, Big data infrastructure management, data centre technologies and cloud computing

Lee Yun Yi, Titan Part-Time Instructor, Digital Business

• Bachelor’s Degree, Business Administration
• Advanced Certificate in Training and Assessment (ACTA)
• Diploma in Infocomm Sales & Marketing (Lithan Academy)

• Marketing specialist with in-depth knowledge of SEO, SEM, and Social Media Marketing.
• He was a social media strategist for Angel’s Gate and Pirate3D where he successfully grew the social media platform and formulated marketing campaigns.
• Ran a web hosting company and provided web design services to clients.
• One of the Star trainers at Lithan Academy and has been training for over five years.

Chow Wing Hong, Mikey Part-Time Instructor, Digital Business

• Master of Business Administration (University of Hull, UK)
• Advanced Certificate in Training and Assessment (ACTA)
• Diploma in Electronics Engineering (Computer Technology Major)
• British Computer Society Part I & II, 1990 –1993BCS Part I & II Examinations for Computer Studies (Higher Degree equivalent)

• 23 years of experience in international business and management.
• Started business ventures in the region since 1994, especially in China and Hong Kong, returning to Singapore in 2002..
• Has successfully co-founded and divested 5 companies.
• His entrepreneurial experience includes fundraising, corporate structuring, setting strategic directions, and cultivating relationships with various relevant authorities and key business partners.
• Over the years, he has amassed a full spectrum of management skills in corporate, finance, business development, and others.

Process No 1: Register Interest through Lithan website

Process No 2: Course Application

Please provide the following documents via e-mail if you are interested in a course after the course consultation.
• A copy of your highest academic certificate and transcript
• Updated CV

Note:
• Additional documents may be requested to support your application.
• You might be asked to take the course entrance test if applicable.

Process No 3: Academic and Employability Evaluation (This process does not apply to short courses)

Process No 4: Pre-course Counselling

Process No 5: Course Enrolment

For Short Courses enrolment:
1. Course Application Form

For Qualification Courses enrolment:
1. Qualification Course Application (to acknowledge the Pre-course counselling items)
2. Advisory note

Process No 6: Course Fees payment

• Cash
• Nets
• Credit Cards/Debit Cards (Master or Visa)
• Cheque / Demand Draft
• Bank / Telegraphic Transfers
• PayNow/PayLah
• Post-Secondary Education Account (PSEA)/SkillsFuture Credit (SFC)
• Paypal
• Flywire

• Name of account: LITHAN ACADEMY PTE LTD
• Account number: 001-906-235-7
• Bank Name: DBS
• Bank Address: 12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982
• Bank Code: 7171
• Branch Code: 001
• SWIFT code: DBSSSGSG

Process No 7: Orientation

• Course Learning Journey
• Platforms, tools and systems used for the course
• Lithan Academy’s learning methodology
• School administrative matter, timetable and course schedule
• Other important information

Process No 1: Register Interest through Lithan website

Process No 2: Course Application

Please provide the following documents via e-mail if you are interested in a course after the course consultation.
• Photocopy of your passport bearing personal particulars (with expiry date of not less than 6 months)
• Photocopy of your highest academic certificate and transcript
• Certificate Authentication Letter
• Updated CV

Note:
• Additional documents may be requested to support your application.
• A certified English translation must be provided if the documentation is not in English.
• You might be asked to take the course entrance test if applicable.

Process No 3: Academic Evaluation (This process does not apply to short courses)

Process No 4: Pre-course Counselling

Process No 5: Student Pass Application (This process applies only to International Students who wish to study full-time in Singapore)

• 1 set of eForm V16 and V36 duly completed and signed by the applicant at the relevant sections
• Passport size e-Photograph (against a white background)
• Photocopy of the passport bearing personal particulars
• Birth certificate (certified by notary, translated to English)

• Transcripts and certificates (certified by notary, translated to English)
• Documentary proof of financial ability (bank statement/fixed deposit accounts/saving accounts)
• Work experience certificate (where applicable)

Process No 6: Course Enrolment

For Short Courses enrolment:
1. Course Application Form

For Qualification Courses enrolment:
1. Qualification Course Application (to acknowledge the Pre-course counselling items)
2. Advisory note and Student contract

Applicant should read thoroughly the e-documents before making e-signature.

Process No 7: Course Fees payment

• Bank / Telegraphic Transfers
• Paypal
• Flywire

Banking details for direct payment to:
• Name of account: LITHAN ACADEMY PTE LTD
• Account no: 001-906-235-7
• Bank Name: DBS
• Bank Address: 12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982
• Bank Code: 7171
• Branch Code: 001
• SWIFT code: DBSSSGSG

Process No 8: Orientation

• About Singapore
• Course Learning Journey
• Platforms, tools and systems used for the course
• Lithan Academy’s learning methodology
• School administrative matter, timetable and course schedule
• Other important information

• Step 1 : Learner notifies Lithan Academy of intention for Course Transfer.
• Step 2 : Lithan Academy will conduct an exit interview and process the application.
• Step 3 : Calculate outstanding fees payable or refund (if applicable).
• Step 4 : Request for Learner to confirm transfer application in writing.
• Step 5 : Process with payment receipt or refund of the above amount.
• Step 6 : Cancel Student Contract.
• Step 7 : Follow procedure as new application/enrolment to the new course.

• Status of Student’s Pass for international learner (where applicable) will be terminated after withdrawing from the school.
• Past attendance records will be issued to learners who are enrolling for another course in another school.

• School fails, for any reason, to commence the course on the commencement date.
• School fails, for any reason, to complete the course by the completion date.
• School terminates the course, for any reason, prior to course commencement date.
• School terminates the course, for any reason, prior to course completion date.
• The Student’s Pass application is rejected by immigration and checkpoint authority (ICA).
• Breach of its obligation under the Student Contract.

• Step 1 : Learner notifies Lithan Academy of intention for Course Withdrawal.
• Step 2 : Lithan Academy will conduct an exit interview and process the application.
• Step 3 : Calculate outstanding fees payable or refund (if applicable).
• Step 4 : Request for Learner to confirm withdrawal application in writing.
• Step 5 : Inform the learner of the outcome.
• Step 6 : Process with payment receipt or refund. Please refer to the refund policy.
• Step 7 : Cancel Student Contract.
• Step 8 : Cancel the Student Pass via ICA SOLARPLUS system (applies to international learners only)

Lithan allows maximum of 3 months of deferment and maximum of 2 deferments within the course duration. If the course fees have been realized for the period, it will be postponed to a future date. Learners must clear all outstanding course fees before applying for deferment.

For learners below the age of 18 or are company sponsored, LITHAN ACADEMY must seek approval from the parents/guardians/sponsor before approving the deferment application.

Deferments are subjected to Lithan Academy’s approval. If the course deferment request is accepted, Lithan will notify you and there will be a chargeable deferment fee. Please refer to Student Contract for the deferment fee.

Learners will be notified of the outcome of any deferment requests not more than 4 weeks of submission of all relevant documents.

For international learners, Student’s Pass (STP) needs to be cancelled in such cases. Learners are required to contact the school 2 months before the term commencement to reapply the STP.

• Step 1 : Learner notifies Lithan Academy of intention for Course Deferment.
• Step 2 : Lithan Academy will conduct an interview and process the application if deferment is possible.
• Step 3 : Request for Learner to confirm transfer application in writing.
• Step 4 : Execute Student Contract addendum.
• Step 5 : Notify ICA for student pass holders (if applicable)

Learners are briefed on the Refund Policy during the pre-course counselling and orientation session. Learner can find this information in Lithan website, Student Contract and Learner Handbook. Request for refund should be submitted to school by filling the LM-FR020 Refund Form. Verbal request shall not be entertained. The policies for the different scenarios are given below.

1.1 Lithan Academy (hereinafter referred to as “Lithan”) will notify the student in writing within three (3) working days after becoming aware of any of the following circumstances (each a “Refund Event”):
• (a) Lithan is unable to commence the provision of the course on the scheduled Course Commencement Date.
• (b) Lithan is unable to complete the provision of the course by the scheduled Course Completion Date.
• (c) The course will be terminated before the scheduled Course Completion Date.
• (d) The student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract.
• (e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for a Student Pass.

2.1 In the event of any Refund Events specified in Clause 1.1(a) to (c), Lithan shall:
• (a) Make reasonable efforts to propose alternative study arrangements to the Contracting Party in the Student Contract within ten (10) working days of notifying the Contracting Party of the Refund Event.
• (b) If the Contracting Party accepts the proposed alternative study arrangements, a new written contract will be drafted to reflect these changes, and the original contract will automatically terminate once the new contract comes into effect.
• (c) If Lithan fails to propose alternative study arrangements within the stipulated time, or if the Contracting Party does not accept the alternative study arrangements, the Contracting Party may terminate the original contract by providing written notice to Lithan.

2.2 If any of the Refund Events specified in Clause 1.1(d) or (e) occurs, Lithan will terminate the contract immediately by providing written notice to the Contracting Party.

1.1 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(a):
• (a) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.

1.2 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(b) or 1.1(c):
• (b) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.

1.3 If the contract is terminated under Clause 2.2 or Clause 2.1(c) in connection with Clause 1.1(a):
• (c) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.

1.4 If the contract is terminated under Clause 2.1(c) in connection with Clause 1.1(b) or 1.1(c):
• (d) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.

If the Contracting Party decides to terminate the contract outside of the Cooling-Off Period but before the Course Completion Date, Lithan will refund any eligible amount as determined in accordance with Refund Table of the Student Contract within seven (7) working days of receiving the written notice of termination. LA/SE should check their refund eligibility and proceed with the refund procedure.

The refund form of the learner should be processed by LA (SOC) / SE (Non-SOC) which the Learner must acknowledge and agree with. In case the Learner is a company-sponsored candidate, employer may fill in, agree on behalf of the Learner and attach the supporting document (if required). This form will then be submitted to Programme Manager for approval. Once it is approved, the form will be passed to Finance Executive to prepare the refund payment

The following circumstances shall be applied:
• The learner shall be charged for all modules completed.
• Discounts and rebates entitlement shall be forfeited.
• Application fee shall not be refunded.
• Refund will be paid in Singapore Dollars to Singapore based learner, his sponsor, PSEA or SFC whichever is applicable and in the respective applicable currencies for those not residing in Singapore.

All Courses
• If the learner paid the fees, the same will be refunded after deducting the amounts mentioned above.
• If the payment is received from PSEA or SkillsFuture Credit (SFC), the same will be refunded back to the respective agency after deducting the amount as mentioned above.

EDP Courses
• If the refund is due to withdrawal, refer to Withdrawal process
  

• Email to Learning Management Director srikanth@lithan.com
• Email to feedback@lithan.com as the official feedback channel

• Acknowledgement Reply : Within 24 hours of the complaint date
• Official Reply : Within 7 working days of the complaint date
• Resolution Period : Within 21 working days

• Arrange counselling and support assistance for learners who experience emotional and personal difficulties during the duration of studies.
• Application, renewal and cancellation of learner pass (for international learners studying in Singapore).
• Advice on accommodation for international learners.
• Purchase of fee protection premium and medical insurance (if applicable).
• Assist learners in the enrolment to Lithan Academy partner university.

• Insolvency or Regulatory Closure of PEI
• PEI’s failure to pay awarded sum by Singapore Courts to the Learner

Coverage for medical insurance includes:
• Annual limit not less than S$20,000 per learner
• At least B2 ward (in Singapore government and restructured hospital)
• 24 hours coverage in Singapore and overseas (if learner is related to school related activities)

• 1 set of eForm V16 and V36 duly completed and signed by the applicant at the relevant sections
• Passport size e-Photograph (against a white background)
• Photocopy of the passport bearing personal particulars
• Birth certificate (certified by notary, translated to English)

• Transcripts and certificates (certified by notary, translated to English)
• Documentary proof of financial ability (bank statement/fixed deposit accounts/saving accounts)
• Work experience certificate (where applicable)

• Fully air-conditioned classrooms
• Online Learning Management System
• Training Delivery via live webinar using MS Teams virtual delivery tools.
• Instant Communication channel between participants support, and learning delivery team.
• Learning Progress Monitoring and Early Intervention notification to Learners via AI-based Virtual Mentor.
• Clustered seating arrangement in the training room to facilitate case study/group discussion-based learning
• 1GB Synchronous Fibre internet connection
• SMART Projector for presentation.
• Cafeteria and lounge area for tea-breaks and networking sessions
• On-Demand seamless WIFI access in school facility
• AV Recording studio with Blackmagic Switch.

• Address: 11, Eunos Road 8, #07-02 Lifelong Learning Institute 408601
• Spacious reception area for event registration
• Classrooms 8,5,11 convertible into 2 big rooms (seating capacity of 50 – 58pax each)

Our Activities:
• One-on-One Career Consultation
• Profile Builder Workshop : Resume Enhancement and Interview Skills
• Open Session : Resume Analysis and constructive feedback to improve
• Video Profiling : 1-minute personalized video on YouTube
• Recruitment Drives
• Industry Talks on various topics