On completion of this course, students should be able to describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities, troubleshoot startup issues on a Windows computer ,client-configuration failures and group policy object (GPO) application issues, hardware device and device driver issues, network connectivity issues ,remote connectivity issues, logon and resource access issues , OS and Application issues, and performance issues.

Students, upon completion of the course, should be able to assume the following job roles:

•   IT Support Technician
•   Desktop Support Technician

Students will be able to acquire the following knowledge and skills after completing this module:

• Troubleshooting windows 8.1
• Resolving hardware device and device driver issues
• Configure and troubleshoot network connections
• Troubleshoot user sign-in issues and the application of user desktop settings.
• Troubleshoot virtual private network (VPN) connections, Network Access Protection (NAP), and Direct Access.
• Troubleshoot file access issues, file permissions issues, and printer access issues
• Recover files in Windows 8.1, and recover a computer running Windows 8.1

24 hrs (21 hrs training + 3 hrs assessment)

Students will acquire the knowledge and skills in:

• Implementing a troubleshooting Methodology
• Troubleshooting hardware device, device driver, and performance issues
• Troubleshooting Remote connectivity Issues
• Troubleshooting Logon and Resource Access Issues
• Trouble shooting Security Issues
• Troubleshooting Operating System and Application Issues

Delivery Schedule:

Each module will be delivered in 7 evening sessions of 3 hrs each.
7 pm to 10 pm
1 or 2 sessions in a week

Delivery Method:

Students will be trained by industry professionals. They have minimum 5 years of domain experience in consulting or in training within a specific industry. Trainers also have relevant industry certification and ACTA.

Trainer-Student ratio is maintained at 1:60 for theory and 1: 30 for practical
 

• Students must have a completed a minimum A level or Polytechnic Diploma qualification
• Students with Diploma in Engineering, IT, Finance with or without experience may apply.

Following awards will be issued to students after successfully completing the assessment:

• IT-IS-305S-1  Locate equipment, system and software faults
• IT-IS-306S-1  Maintain equipment and software in working order
   

Students can enrol into further modules to get NICF – Advance Certificate IT Services ( Infrastructure Support )

Students must complete and successfully pass all modules. Students, upon failing, will need to take the module again. An additional charge applies in such cases. For SSG-funded students, they must successfully pass or deemed Competent (C) in all units

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