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Advanced Certificate In IT Services (Infrastructure Support)

NICF-Advanced Certificate in Infocomm Technology (Infrastructure) (Synchronous and Asynchronous E-Learning)

5 months Part Time / 3 months Full Time Instructor-led Live & Mentor-led Blended Learning



Learn to support windows desktop, server and network to become IT system support.

What do I Get?

Acquire IT System Support Skills

Learn the installation, configuration and maintenance of Windows 10, fundamentals of servers and networks, as well as the highly sought-after IT customer service skills to prepare yourself for an IT System Support job.

Mentor-Led Blended Learning Delivery

We deliver blended learning through a combination of self-paced e-learning, instructor-led flipped classes and personalised mentoring with industry practitioners to greatly increase your efficiency and effectiveness in acquiring knowledge and skills.   

Job Placement Assistance

We will assist you in getting hired with more than 50 hiring employers working with us.

Up to 90% Funding

Singapore Citizens / Permanent Residents can receive up to 90% funding* from SkillsFuture Singapore and further subsidies using your SkillsFuture credit and Post-Secondary Education Account.
*Terms and conditions apply.  

Audience and Certificates

Target Audience

  • Non-tech professionals (PMEs) who want to pursue a career as an Entry-level Desktop Support Technician

Prerequisite

Academic Qualification: 'N' Level or its equivalent. 

Others: Please refer to the Skillsconnect Portal for the Funding Eligibility requirements.  

Graduation Requirements

  • Minimum attendance of 75% for all Sessions in each of the modules of the qualification
  • Should be assessed Competent (C) in each of the modules of the qualification

Certificate(s)

  • Statement of Attainment by SSG, Singapore: IT-IS-310S-1 Build and configure a server

  • Statement of Attainment by SSG, Singapore: IT-SM-301S-1 Perform on-going monitoring of risks, threats, vulnerabilities and effective controls

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3012-1.1:Security Administration

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3008-1.1 Infrastructure Deployment

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3007-1.1 Infrastructure Support

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3011-1.1 Problem Management

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3016-1.1 System Integration

Blended Learning Journey

(302.5 Hours)

E-Learning

60 hours

Projects / Assignments

150 hours

Flipped Class/Mentoring

90 hours

Assessment

2.5 hours

Modules

NICF-Fundamentals of Server and Network (SF) (Synchronous and Asynchronous E-Learning)

You will learn how to build a Windows Server infrastructure using Windows Server 2012, connect network components, implement security in the Windows server and network as well as monitor and maintain server performance.

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Perform a local media-based installation of Windows Server 2012
  • Select appropriate storage technologies and configure storage on a Windows Server
  • Describe fundamental network components and terminology to select an appropriate network component
  • Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation 
  • Describe the protocols and services within the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4 within a Windows Server environment
  • Describe the concept of defence-in-depth and determine how to implement this approach with Windows Server
  • Identify the security features in Windows Server that help to provide defence-in-depth

Skills

By end of this module, the learner should be able to apply the following skills:

  • Describe and implement server roles
  • Implement and configure an Active Directory Domain Service (AD DS) forest
  • Identify and implement additional software components to enhance an organization’s security
  • Monitor a server to determine the performance level
  • Identify the Windows Server tools available to maintain and troubleshoot Windows Server

Other Information

Funding Validity Period: Until 31-Dec-2021

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Install and Configure Operating System (SF) (Synchronous and Asynchronous E-Learning)

You will learn how to install and configure Windows 10 operating systems, configure network connectivity, secure Windows 10 devices, configure mobile computing, remote access and applications for Windows 10.
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Describe the important new features of Windows 10.
  • Install Windows 10. Configure a device that is running Windows 10.
  • Configure network connectivity for a Windows 10 device.
  • Manage storage in Windows 10.
  • Manage folders and printers.
  • Manage apps. Manage data security.
  • Manage device security.
  • Implement Windows 10 features to improve network security.
  • Restore files, roll back drivers, and recover Windows 10 devices.
  • Monitor and update Windows 10 devices  

Skills

By end of this module, the learner should be able to apply the following skills:

  • Install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment.
  • Install and customize Windows 10 operating systems and apps.
  • Configure local and remote network connectivity and storage.
  • Configure security for data, devices, and networks. Maintain, update, and recover Windows 10.

Other Information

Funding Validity Period: Until 31-Dec-2021

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Support and Maintain IT Infrastructure (SF) (Synchronous and Asynchronous E-Learning)

You will learn how to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
 

Session Plan

More Details

Learning Outcome

Knowledge

By the end of this module, the learner should be able to gain the following knowledge:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Analyse the troubleshoot start-up issues and operating system services on a Windows 10 system
  • Analyse the troubleshooting of the computers remotely
  • Evaluate the issues related to hardware devices and device drivers
  • Evaluate issues related to network connectivity
  • Identify the  issues related to user settings
  • Design and implement extranet connectivity for Windows 10
  • Recover a computer running Windows 10

Skills

By end of this module, the learner should be able to apply the following skills:

  • Troubleshoot computers remotely
  • Resolve the issues related to hardware devices and device drivers
  • Troubleshoot  issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot the  issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve the issues related to application installation and operation

Other Information

Funding Validity Period: Until 31-Dec-2021

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-IT Customer Service Skills (SF) (Synchronous and Asynchronous E-Learning)

You will learn how to provide excellent IT customer service, communicate to the users, perform problem solving and case management, as well as analyse different tools, methodologies and technologies used for customer service. 
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Define core priorities and key responsibilities of the IT Support role.
  • Learn basic stages of case management, from initial receipt of a support call through solution development and closure.
  • Learn an appreciation for the communication skills that a successful support agent needs.
  • Learn importance of maintaining complete, detailed, and accurate documentation
  • Learn an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle.
  • Review the typical key performance indicators that are used to track the success of the support organization and the individual professionals or agents.

Skills

By end of this module, the learner should be able to apply the following skills:

  • Provide professional customer support
  • Examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise.
  • Dealing with challenging customers and how to defuse a customer’s anger Developing analytical solutions, troubleshooting best practices, how to manage customer expectations and handle customer objections
  • Manage case management process and identifying the key issues that need to be documented.
  • Evaluate performance measure and indicator using scorecard and dashboard.

Other Information

Funding Validity Period: Until 31-Dec-2021

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Capstone Project-Infrastructure Support (SF) (Synchronous and Asynchronous E-Learning)

Learners should be able to apply the knowledge and skill which they acquired in the 4 modules of the qualification course. Learner will go through 4 stages of capstones (Planning, Design, Installation and Support) through 10 milestones project implementation.
 

Session Plan

More Details

Learning Outcome

Skills

By end of this module, the learner should be able to apply the following skills:

  • Design Local Area Network for the given company
  • Perform a local Window Installation Configure Windows server
  • Design and implement Active Directory
  • Manage Network Security Managing Files and Printers
  • Troubleshoot resource access and network connectivity
  • Case Management

Other Information

Funding Validity Period: Until 31-Dec-2021

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

Pricing and Funding

SGD 7000.00

Pricing

Fee Description

Detailed Breakdown

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