Digital Fluency CLaaS- Digital Sales

Digital Sales

WSQ Solution Sales (SF)
(Synchronous and Asynchronous E-Learning)

Duration and Delivery Mode:

Digital Sales

WSQ Solution Sales (SF)
(Synchronous and Asynchronous E-Learning)

Duration and Delivery Mode:

Course Brief

Omni-Channel Solution Sales professionals are in high demand and completing the “Omni-Channel Solution Sales” course opens up a world of job prospects and opportunities. With the skills acquired in this course, learners can pursue various job roles such as Omni-Channel Solution Sales executive, sales consultant, account manager, or business development representative. They will have the ability to drive sales growth, increase customer engagement, and maximize revenue through effective Omni-Channel Solution Sales strategies.

The “Omni-Channel Solution Sales” course equips learners with comprehensive knowledge and essential skills to excel in the Omni-Channel Solution Sales landscape. Through engaging with instructional units such as Sales Canvas Development, Customer Persona and Product Market Fit, Sales Discovery and Omni-Channel Solution Sales, Sales Closure, and After Sales Engagement, learners will gain a deep understanding of key concepts and strategies crucial for successful Omni-Channel Solution Sales.

In this course, learners will develop a strong foundation in Omni-Channel Solution Sales by acquiring skills in creating effective sales strategy plans. They will learn to identify target market segments through the creation of customer persona profiles and validate product-market fit through market research and analysis. Additionally, learners will design a structured process for the discovery phase of the sales cycle and implement closing techniques to secure successful sales deals. The course will also emphasize the importance of after-sales engagement, focusing on building long-term customer relationships, higher customer lifetime value, and ensuring customer satisfaction.

This course also contains assignment tasks such as developing Sales Canvas templates, creating customer persona profiles, conducting market research, designing a structured discovery process, and implementing closing techniques, where learners will have the opportunity to apply their knowledge and enhance their skills in practical scenarios. This course empowers learners with a comprehensive skill set to thrive in the dynamic world of Omni-Channel Solution Sales, enabling them to achieve sales success and effectively navigate the digital era.

Knowledge, Skill, Ability Summary

At the end of the course, you will be able to acquire the following:


  • Analyze market trends, competitor strategies, and customer preferences to identify potential target market segments.
  • Identify key elements and components of an effective sales canvas for strategic sales planning.
  • Recognize the importance of customer personas in tailoring marketing and sales strategies to specific target audiences.
  • Describe the steps involved in the sales discovery process and its significance in understanding customer needs.
  • Explain the role of after-sales engagement in fostering customer satisfaction, loyalty, and long-term relationships.


  • Develop customer persona profiles using appropriate data gathering techniques and tools.
  • Implement effective questioning techniques and information gathering methods during the sales discovery process.
  • Design and create compelling sales canvases that align with organizational goals and target audience preferences.
  • Apply closing techniques and negotiation strategies to secure successful sales deals and achieve desired outcomes.
  • Devise strategies and resources for effective after-sales engagement, including feedback collection and relationship-building activities.
Strategically plan sales initiatives, develop sales solutions, and secure successful deals by leveraging customer personas, effective sales canvases, and after-sales engagement strategies for maximizing sales performance and customer satisfaction.

Blended Learning Journey
(60.5 Hours)


18 Hours

Flipped Class

18 Hours

Mentoring Support
Assignment (Sync)

24 Hours

Mentoring Support
Project Mentoring (Sync)


Mentoring Support
Project Implementation (Async)



0.5 Hours

Module Summary

Other Information
  • SSG Module Reference No: TGS-2023019830
  • Module Validity Date: 31 Jan 2025
Module Session Plan

Target Audience & Prerequisite

Target Audience

  • Candidates who would like to gain digital sales skills.
  • Candidates who would like to gain digital fluency skills.


  • Academic: Minimum one credit in N Level or its equivalent
  • English Proficiency: Minimum IELTS 5.5 or its equivalent
  • Age: Minimum 21 years
  • Work Experience: Not mandatory

Graduation Requirements

Each learner must meet the following requirements to secure academic qualifications and eduCLaaS job role certification.
  • Minimum 75% attendance in all sessions.
  • Minimum pass grade in the summative assessment of each module


Academic Qualification NIL
Statement of Attainment
Solution Sales
  • ICT-SNM-4011-1.1: Sales Strategy
Industry Skills Certification
  • WSQ Install and Configure Server (SF)
    AZ-104: Microsoft Azure Administrator
  • WSQ Administer Server (SF)
    AZ-800: Administering Windows Server Hybrid Core Infrastructure
  • WSQ Configure Advanced Server (SF)
    AZ-801: Configuring Windows Server Hybrid Advanced Services
  • WSQ Cloud Administration (SF)
    AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop
  • WSQ Security Administration (SF)
    SC-300: Microsoft Identity and Access Administrator
EduCLaaS Job Role Certification
Associate Cloud Administrator

Other Information

SSG Course Reference No: TGS-2023019830
Course Validity Date: 31 Jan 2025
Course Developer: Lithan Academy

Pricing & Funding