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Product Product

Product Name

Advanced Certificate in Infocomm Technology (infrastructure)

Module Name

NICF-Fundamentals of Server and Network (SF) (Synchronous and Asynchronous E-Learning)

# Activities Duration (Hours)
1

e-learning 1 
IU 1- Installing and Configuring Windows Server
IU 2 - Implementing Storage in Windows Server      

3
2

Assignment 1 

3
3

Flipped Class 1 

3
4

e-learning 2 
IU 3 - Understanding Network Infrastructure  
IU 4 - Connecting Network Components
IU 5 - Implementing TCP/IP      

3
5

Assignment 2 

3
6

e-learning 3
IU 6 - Implementing Windows Server Roles  
IU 7- Implementing Active Directory    

3
7

Assignment 3 

3
8

Flipped Class 2 

3
9

e-learning 4 
IU 8 - Implementing IT Security Layers
IU 9-  Implementing Security in Windows Server
IU 10- Implementing Network Security
IU 11- Implementing Security Software          

3
10

Assignment 4 

3
11

e-learning 5 
IU 12- Monitoring Server Performance
IU 13 - Maintaining Windows Server          

3
12

Assignment 5 

3
13

Assignment 6 

3
14

Flipped Class 3 

3
15

Mentoring 1

2
16

Project Implementation 1

3
17

Project Implementation 2

3
18

Mentoring 2

2
19

Project Implementation 3

3
20

Mentoring 3

2
21

Project Implementation 4

3
22

Summative Assessment

0.5
Total Duration
60.5
Product Name

Advanced Certificate in Infocomm Technology (infrastructure)

Module Name

NICF-Install and Configure Operating System (SF) (Synchronous and Asynchronous E-Learning)

# Activities Duration (Hours)
1

e-learning 1 
IU 1: Overview of Windows 10
IU 2: Installing Windows 10 
IU 3: Configuring Your Device

3
2

Assignment 1

3
3

Flipped Class 1

3
4

e-learning 2
IU 4: Configuring Network Connectivity
IU 5: Managing Storage

3
5

Assignment 2

3
6

e-learning 3
IU 6: Managing Files and Printers
IU 7: Managing Apps in Windows 10

3
7

Assignment 3

3
8

Flipped Class 2

3
9

e-learning 4
IU 8: Managing Data Security
IU 9: Managing Device Security

3
10

Assignment 4

3
11

e-learning 5
IU 10: Managing Network Security  
IU 11: Troubleshooting and Recovery  
IU 12: Maintaining Windows 10.

3
12

Assignment 5

3
13

Assignment 6

3
14

Flipped Class 3 

3
15

Mentoring 1

2
16

Project Implementation 1

3
17

Project Implementation 2

3
18

Mentoring 2

2
19

Project Implementation 3

3
20

Mentoring 3

2
21

Project Implementation 4

3
22

Summative Assessment

0.5
Total Duration
60.5
Product Name

Advanced Certificate in Infocomm Technology (infrastructure)

Module Name

NICF-Support and Maintain IT Infrastructure (SF) (Synchronous and Asynchronous E-Learning)

# Activities Duration (Hours)
1

e-learning 1
IU 1 – Implementing a Troubleshooting Methodology.
IU 2- Troubleshooting Start up Issues
IU 3- Troubleshooting Hardware and Device Drivers 

3
2

Assignment 1

3
3

Flipped Class 1

3
4

e-learning 2
IU 4- Troubleshooting Remote Computers
IU 5-Resolving Network Connectivity Issues.

3
5

Assignment 2

3
6

e-learning 3
IU 6-Troubleshooting Group Policy.
IU 7-Troubleshooting User Settings
IU 8-Troubleshooting Remote Connectivity  

3
7

Assignment 3

3
8

Flipped Class 2

3
9

e-learning 4
IU 9 -Troubleshooting Resource Access within a Domain
IU 10-Troubleshooting Resource Access for Clients That Are Not Domain Members

3
10

Assignment 4

3
11

e-learning 5
IU 11-Troubleshooting Applications
IU 12-Maintaining Windows 10
IU 13-Recovering Data and Operating System

3
12

Assignment 5

3
13

Assignment 6

3
14

Flipped Class 3

3
15

Mentoring 1

2
16

Project Implementation 1

3
17

Project Implementation 2

3
18

Mentoring 2

2
19

Project Implementation 3

3
20

Mentoring 3

2
21

Project Implementation 4

3
22

Summative Assessment

0.5
Total Duration
60.5
Product Name

Advanced Certificate in Infocomm Technology (infrastructure)

Module Name

NICF-IT Customer Service Skills (SF) (Synchronous and Asynchronous E-Learning)

# Activities Duration (Hours)
1

e‐learning 1
IU 1: Introduction to the Support Agent Role
IU 2: Global Cultural Competence
IU 3: Effective Communication Strategies

3
2

Assignment 1

3
3

e‐learning 2
IU 4: Connecting with Customer
IU 5: Dealing with Challenging Customers.

3
4

Assignment 2

3
5

Flipped Class 1

3
6

e‐learning 3
IU 6: Problem Solving
IU 7: IT Support Troubleshooting

3
7

Assignment 3

3
8

e‐learning 4
IU 8: Troubleshooting Tips and Tricks
IU 9: Documenting Cases

3
9

Assignment 4

3
10

Flipped Class 2

3
11

e‐learning 5
IU 10‐ Knowledge Management & Documentation Tools
IU 11‐ Performance Measures and Indicators

3
12

Assignment 5

3
13

Assignment 6

3
14

Flipped Class 3

3
15

Mentoring 1

2
16

Project Implementation 1

3
17

Project Implementation 2

3
18

Mentoring 2

2
19

Project Implementation 3

3
20

Mentoring 3

2
21

Project Implementation 4

3
22

Summative Assessment

0.5
Total Duration
60.5
Product Name

Advanced Certificate in Infocomm Technology (infrastructure)

Module Name

NICF-Capstone Project-Infrastructure Support (SF) (Synchronous and Asynchronous E-Learning)

# Activities Duration (Hours)
1

Mentoring 1 - Design Local Area Network

2
2

Project Implementation 1

3
3

Project Implementation 2

3
4

Mentoring- 2 Windows Server Installation & Configuration

2
5

Project Implementation 3

3
6

Mentoring 3 - Configure & manage server storage

2
7

Project Implementation 4

3
8

Mentoring 4 - Implementing Active Directory

2
9

Project Implementation 5

3
10

Mentoring 5 - Configuring Network Connectivity

2
11

Project Implementation 6

3
12

Mentoring 6 - Managing Files and Printers

2
13

Project Implementation 7

3
14

Mentoring 7 - Managing Network Security

2
15

Project Implementation 8

3
16

Mentoring 8 - Troubleshooting Resources Access

2
17

Project Implementation 9

3
18

Mentoring 9 - Resolving issue with network Connectivity

2
19

Project Implementation 10

3
20

Mentoring 10 - Documenting a case

2
21

Summative Assessment

0.5
Total Duration
60.5