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Advanced Certificate in Infocomm Technology (infrastructure)

SCTP-NICF-Advanced Certificate in Infocomm Technology (Infrastructure) (Synchronous and Asynchronous E-Learning)

6 months Part time / 3 months Full Time (Bootcamp) Instructor-led Live & Mentor-led Blended Learning



Learn to support Windows desktop, server, and network to become an IT System Support

What do I Get?

Acquire IT Fundamental Skills

Acquire skills and knowledge on IT infrastructure and networks used by advanced end-users and entry-level IT professionals. 

Acquire Windows Desktop Operating System Installation Skills

Learn the tasks needed to install, configure, protect, and maintain the Windows desktop operating system, supporting clients and devices within an organisation. 

Acquire Modern Desktop Management Skills and Knowledge

Learn the new on-premises and cloud solution services and compliance requirements to manage the challenges in planning, deployment, and management of a modern desktop environment. 

Learn to Provide Excellent IT Customer Service

Learn IT customer service and communication skills; analyse various tools, methodologies, and technologies to solve end-users’ problems; learn successful case management. 

Innovative Delivery of Knowledge and Skills

Acquire skills and knowledge through blended learning with a combination of self-paced e-learning, instructor-led flipped classes, and personalised mentoring by industry experts. 

Audience and Certificates

Target Audience

  • Tech and non-tech professionals (PMEs) who want to pursue a career as a Desktop Support Technician at an entry level

Prerequisite

Academic Qualification: N' Level or its equivalent 

Language Proficiency: IELTS 5.0 

Graduation Requirements

  • Minimum attendance of 75% in all the sessions of each module
  • Should be assessed as ‘Competent (C)’ in each module

Certificate(s)

  • NICF-Advanced Certificate in Infocomm Technology (Infrastructure)

  • Statement of Attainment by SSG, Singapore: IT-IS-310S-1 Build and configure a server

  • Statement of Attainment by SSG, Singapore: IT-SM-301S-1 Perform on-going monitoring of risks, threats, vulnerabilities and effective controls

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3012-1.1 Security Administration

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3008-1.1 Infrastructure Deployment

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3007-1.1 Infrastructure Support

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3011-1.1 Problem Management

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3016-1.1 System Integration

Blended Learning Journey

(482.5 Hours)

E-Learning

60 hours

Projects / Assignments

150 hours

Flipped Class/Mentoring

90 hours

Additional Practice – for Bootcamp only

180 hours

Assessment

2.5 hours

Modules

NICF-Fundamentals of Server and Network (SF) (Synchronous and Asynchronous E-Learning)

This module will help you in acquiring the knowledge and skills to set up and use a computer at home securely and keep it in good working order, and also to provide informal support for PCs and simple computer networks to your colleagues in a small business. 

Session Plan

More Details

Learning Outcome

Knowledge

By the end of this module, you will gain following knowledge:

  • Explain the functions and types of devices used within a computer system.
  • Describe basic principles of software and database development

Skills

By the end of this module, you will acquire following skills:

  • Set up a computer workstation and use basic software applications.
  • Apply basic computer maintenance and support principles.
  • Configure computers and mobile devices to connect to home networks and to the internet.
  • Identify security issues affecting the use of computers and networks

Other Information

Funding Validity Period: Until 31-Dec-2022

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Install and Configure Operating System (SF) (Synchronous and Asynchronous E-Learning)

This module will help you in acquiring the knowledge and skills to support and configure Windows desktops in an organisational setting; develop skills on installation, customisation, and updating Windows operating systems; learn about storage, files, and devices; and also learn to configure network connectivity for Windows. 

Session Plan

More Details

Learning Outcome

Knowledge

By the end of this module, you will gain following knowledge:

  • Basic understanding of computer networks and hardware 
  • Basic understanding of an operating system and applications 
  • Experience and observation while using the Windows OS 

Skills

By the end of this module, you will acquire following skills:

  • Install, personalize and update Windows 10
  • Configure networking and storage
  • Install and manage applications
  • Configure authentication and permissions
  • Protect the OS and data
  • Support and troubleshoot common issues

Other Information

Funding Validity Period: Until 31-Dec-2022

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Support and Maintain IT Infrastructure (SF) (Synchronous and Asynchronous E-Learning)

This module will help you in acquiring the knowledge and skills on how to plan and implement an operating system deployment strategy using modern deployment methods, also how to implement an update strategy. Learn about technologies such as Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint, and how to leverage them to protect devices and data. 

Session Plan

More Details

Learning Outcome

Knowledge

By the end of this module, you will gain following knowledge:

  • Authorization and authentication.
  • Computer networks and cloud-based concepts.
  • Understanding of OS images and group policy objects.
  • Understanding of managing mobile devices

Skills

By the end of this module, you will acquire following skills:

  • Plan and execute an effective deployment of Windows 10
  • Manage and ensure that the devices are current with the latest OS and application updates
  • Deploy and manage configurations and apps to organizational and user-owned devices
  • Deploy and manage policies to ensure device compliance
  • Manage users and authentication using Azure AD and Active Directory DS

Other Information

Funding Validity Period: Until 31-Dec-2022

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-IT Customer Service Skills (SF) (Synchronous and Asynchronous E-Learning)

This module will help you in acquiring the knowledge and skills on how to provide excellent IT customer service, communicate with users, solve problems, and manage cases. Learn how to analyse different tools, methodologies, and technologies used for customer service. 

Session Plan

More Details

Learning Outcome

Knowledge

By the end of this module, you will gain following knowledge:

  • Define core priorities and key responsibilities of the IT Support role.  
  • Learn basic stages of case management, from initial receipt of a support call through solution development and closure.  
  • Learn appreciation and empathy as part of communication skills that a successful support agent needs.  
  • Learn the importance of maintaining complete, detailed, and accurate documentation. 
  • Acquire in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its lifecycle.  
  • Review the typical key performance indicators (KPIs) that are used to track the success of a support agent/team/organisation. 

Skills

By the end of this module, you will acquire following skills:

  • Provide professional customer support. 
  • Examine ways to connect with your customer through phone, email, chat, and social media. 
  • Demonstrate empathy and communicate at or above the customer’s level of sophistication in subject matter and communication.  
  • Deal with challenging situations and defuse a customer’s anger. 
  • Develop analytical solutions and troubleshooting best practices, manage customer expectations, and handle customer objections. 
  • Case management process and key issues that need to be documented.  
  • Evaluate performance measures and indicators using scorecard and dashboard

Other Information

Funding Validity Period: Until 31-Dec-2022

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

NICF-Capstone Project-Infrastructure Support (SF) (Synchronous and Asynchronous E-Learning)

This module will enable you to perform the 4 stages of an IT support project which are Planning, Design, Installation, and Support. 

Session Plan

More Details

Learning Outcome

Skills

By the end of this module, you will acquire following skills:

  • Design Local Area Network for a company 
  • Perform a local Windows installation and configure Windows server 
  • Design and implement Active Directory 
  • Manage Network Security Managing Files and Printers 
  • Troubleshoot resource access and network connectivity 
  • Case Management 

Other Information

Funding Validity Period: Until 31-Dec-2022

Course Developer: Lithan Academy

Qualification Course Code: TGS-2019503381

Pricing and Funding

SGD 7000.00

Pricing

Fee Description

Detailed Breakdown

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