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NICF - Advanced Certificate In IT Services (Infrastructure Support) Systems Management

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Course Outcome

Be a Windows Desktop Engineer
Install, maintain and support Windows Desktops, Servers and Network

Get Trained

Learn to build  and maintain a Windows Desktop  Environment, Server infrastructure and Network and provide customer support

Get Experiential

With the guidance of Industry experts in Windows Infrastructure, learners Install, configure and maintain a Windows Server, Windows 8.1 operating system on desktops and provide customer service in a simulated environment, as part of  module projects and capstone project. 

Get Hired

After successfully completing the course, learners can be expected to take up the role of IT support or Desktop support technician

Get Certified

After  successfully completing the course:

  • Learners will get NICF- Advanced Certificate in IT services ( Infrastructure Support )
  • Learners are eligible to appear for Microsoft Certified System Administrator (MCSA) -   Windows 8.1 Certification
  • Learners will get nine NICF Statement(s) of Attainment (SOA) 

How You Learn

How You Learn?

Personalised learning schedule
When you enrol, you will commit to the following learning hours.

Guided Learning Hours

On-Campus Hours
176 hours
Additional self learning hours
105 hours

Study Options

Full Time + Part Time Study Option (5 months)

Month 1: Full Time - 5 days / week

(9 am to 5 pm)

Months 2 to 5: 

3 hours / week

Part-time Study Option    

5 months

9 hours per week

Tutoring support available on-campus and online as per published schedule

Course Structure

Course Structure

NICF - Advanced Certificate In IT Services (Infrastructure Support)

The objective of this course is to provide learners knowledge and implementation skills in Windows Infrastructure work environments. Learners will be able to gain fundamental knowledge and skills required to build a Windows Server infrastructure using Windows Server 2012 software and to administer Windows 8.1 in a Windows Server domain environment.

 

They also acquire knowledge on how to support Windows 8.1 operating system, solve technical troubleshooting problems and to manage IT Help Desk activities through effective communication, problem solving techniques and provide professional service. Learner can use Skill-pipe & Lithan LMS for e-learning and Virtual Lab for performing simulated Lab Exercises, Module Project and Capstone project.

 

This course is aligned with Singapore’s SSG WSQ NICF and  consists of following modules:

  1. Fundamentals of Server & network
  2. Install and Configure Operating Systems  
  3. Support  and Maintain IT Infrastructure
  4. IT Customer service Skills
  5. Capstone Project - Infrastructure Support

( All 5 modules are Mandatory ) 

Course Modules :

Outline Schedule

FSN - NICF - Fundamentals of Server & Network

Module Name

NICF - Fundamentals of Server & Network

Session Outline Activities

Session 1: Orientation &Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation

Session.

 

After the Orientation, the Lecturer will introduce the module by conducting the lectures on:

  • IU 1: Installing and Configuring Windows Server
  • IU 2: Implementing Storage in Windows Server

After session:The Student will engage in e-learning to LEARN IU1, IU2, IU3, IU4 & IU5 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 2: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 3: Understanding Network Infrastructure
  • IU 4: Connecting Network Components
  • IU5: Implementing TCP/IP

Session 3: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU1, IU2, IU3, IU4& IU5in Server Lab environment 

Session 4: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

IU 6: Implementing Windows Server Roles

Before session: The Student will engage in e-learning to LEARNIU6 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 5: Lab Exercises (3 hrs)

The Student will PERFORM activities related to  IU6in Server Lab environment 

Session 6: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 7: Implementing Active Directory
  • IU8:Implementing IT Security Layers

Before session: The Student will engage in e-learning to LEARNIU7 & IU8 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 7: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU7 & IU8 in Server Lab environment 

Session 8: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU9: Implementing Security in Windows Server
  • IU10: Implementing Network Security

Before session:The Student will engage in e-learning to LEARN IU9 & IU10 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 9: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU9 & IU10 in Server Lab environment 

Session 10: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 11: Implementing Security Software
  • IU12: Monitoring Server Performance
  • IU13: Maintaining Windows Server

Before session: The Student will engage in e-learning to LEARN IU11 , IU12 & IU13 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidanceBefr

Session 11: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU11, IU12 & IU13 in Server Lab environment 

Session 12: Tutoring - Live (3 hrs)

  • Student should present the project up to milestone 1 and seek tutor’s feedback.
  • Student can seek support & guidance for the milestone 2  of the project
  • Tutor will provide necessary feedback & guidance

Before session:

  • Student will be given a project brief  which comprises few task in server environment
  • Student should complete the task up to the milestone 1
  • Student can seek online support if needed

Session 13: Project Implementation – Off Campus (3 hrs)

Module Project – Implementation -2

  • Student should complete the task up to the milestone 2
  • Student can seek online support if needed

Session 14: Summative Assessment (3 hrs)

Students will  attempt a Theory Test (45 mins) & a Practical Test (2hrs)

During session: Assessor will review and provide feedback (15 min)

Module Name

NICF - Fundamentals of Server & Network

Competency Unit

IT-SM-301S-1 : Perform on-going monitoring of risks, threats, vulnerabilities and effective controls (2 Credit Values)

IT-IS-310S-1 : Build and configure a server (2 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Perform a local media-based installation of Windows Server 2012
  • Select appropriate storage technologies and configure storage on a Windows Server
  • Describe fundamental network components and terminology to select an appropriate network component
  • Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation 
  • Describe the protocols and services within the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4 within a Windows Server environment
  • Describe the concept of defence-in-depth and determine how to implement this approach with Windows Server
  • Identify the security features in Windows Server that help to provide defence-in-depth

By end of this module, the learner should be able to apply the following skills:

  • Describe and implement server roles
  • Implement and configure an Active Directory Domain Service (AD DS) forest
  • Identify and implement additional software components to enhance an organization’s security
  • Monitor a server to determine the performance level
  • Identify the Windows Server tools available to maintain and troubleshoot Windows Server

ICOS - NICF - Install & Configure Operating System

Module Name

NICF - Install & Configure Operating System

Session Outline Activities

Session 1: Orientation &Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

 

After the Orientation, the Lecturer will introduce the module by conducting the lectures on:

  • IU 1: Windows 8.1 in an Enterprise Environment
  • IU 2: Installing and Deploying Windows 8.1

After session:The Student will engage in e-learning to LEARN IU1, IU2, IU3, IU4 & IU5 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 2: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 3: Tools Used for Configuring and Managing Windows 8.1
  • IU 4: Managing Profiles and User State in Windows® 8.1
  • IU5: Managing Disks and Device Drivers

Session 3: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU1, IU2, IU3, IU4& IU5in Server Lab environment 

Session 4: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 6: Configuring Network Connectivity
  • IU7: Configuring File Access and Printers on Windows® 8.1 Clients
  • IU8: Implementing Network Security

Before session:The Student will engage in e-learning to LEARN IU6, IU7 & IU8 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 5: Lab Exercises (3 hrs)

The Student will PERFORM activities related to  IU6, IU7 & IU8in Server Lab environment 

Session 6: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 7: Implementing Active Directory
  • IU8: Implementing IT Security Layers

Before session:The Student will engage in e-learning to LEARNIU7 & IU8 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 7: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU7 & IU8 in Server Lab environment 

Session 8: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 9: Configuring Resource Access for Domain-Joined Devices and Devices that are not Domain Members
  • IU10:Securing Windows® 8.1

Before session: The Student will engage in e-learning to LEARN IU9 & IU10 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 9: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU9 & IU10 in Server Lab environment 

Session 10: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 11: Configuring Applications for Windows® 8.1
  • IU12:Optimizing and Maintaining Windows 8.1 Computers
  • IU13: Configuring Mobile Computing and Remote Access

Before session: The Student will engage in e-learning to LEARN IU11 , IU12 & IU13 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 11: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU11, IU12 & IU13 in Server Lab environment 

Session 12: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 14: Recovering Windows® 8.1
  • IU15:Configuring Client Hyper-V

Before session: The Student will engage in e-learning to LEARN IU14  & IU15 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 13: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU14 & IU15in Server Lab environment 

Session 14: Tutoring - Live (3 hrs)

  • Student should present the project up to milestone 1 and seek tutor’s feedback.
  • Student can seek support & guidance for the milestone 2  of the project
  • Tutor will provide necessary feedback & guidance

Before session:

  • Student will be given a project brief  which comprises few task in server environment
  • Student should complete the task up to the milestone 1
  • Student can seek online support if needed

Session 15: Project Implementation – Off Campus (3 hrs)

Module Project – Implementation 2

  • Student should complete the task up to the milestone 2
  • Student can seek online support if needed

Session 14: Summative Assessment (3 hrs)

Students will  attempt a Theory Test (45 mins) & a Practical Test (2 hrs) 

During session: Assessor will review and provide feedback (15 mins)

Module Name

NICF - Install & Configure Operating System

Competency Unit

IT-IS-312S-1 : Install software to networked computers (2 Credit Values)

IT-IS-313S-1 : Provide system administration (2 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Describe solutions and features related to managing Windows 8.1 in an enterprise network environment
  • Determine requirements and perform the tasks for installing and deploying Windows 8.1
  • Manage profiles and user state between Windows devices
  • Configure resource connectivity for both domain-joined and non-domain joined PCs and devices
  • Implement tools and technologies that can help secure Windows 8.1 PCs and devices
  • Optimize and maintain Windows 8.1 PCs and devices
  • Determine how to recover Windows 8.1 from various failures
  • Describe and configure Client Hyper-V

By end of this module the learnerthe learner should be able to apply the following skills:

  • Configure disks, partitions, volumes, and device drivers in a Windows 8.1 system
  • Implement Windows 8.1 technologies to secure network connections
  • Configure file, folder, and printer access
  • Configure and control desktop apps, Windows Store apps and virtual apps
  • Configure mobile computer settings and to enable remote access

SMIT - NICF - Support and Maintain IT Infrastructure

Module Name

NICF - Support and Maintain IT Infrastructure

Session Outline Activities

Session 1: Orientation & Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

 

After the Orientation, the Lecturer will introduce the module by conducting the lectures on:

  • IU 1: Implementing a Troubleshooting Methodology
  • IU 2: Troubleshooting Start up Issues

After session: The Student will engage in e-learning to LEARN IU1, IU2, IU3 & IU4  (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 2: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs : IU 3: Troubleshooting Hardware and Device Drivers IU 4: Troubleshooting Remote Computers

Session 3: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU1, IU2, IU3 & IU4  in Server Lab environment

Session 4: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 5: Resolving Network Connectivity Issues
  • IU6: Troubleshooting Group Policy
  • IU7: Troubleshooting User Settings 

Before session: The Student will engage in e-learning to LEARN IU5, IU6 & IU7  (3 hrs) The Student should complete self-assessments Student can approach Online Support for any queries or guidance

Session 5: Lab Exercises (3 hrs)

The Student will PERFORM activities related to  IU5, IU6 & IU7 in Server Lab environment 

Session 6: Lecture – Live (3 hrs)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

IU 8: Configuring and Troubleshooting Remote Connectivity

IU9: Troubleshooting Resource Access within a Domain

Before session: The Student will engage in e-learning to LEARN IU8 & IU9 (3 hrs)

The Student should complete self-assessments Student can approach Online Support for any queries or guidance

Session 7: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU8 & IU9 in Server Lab environment 

Session 8: Lecture – Live (3 hrs)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

IU 10: Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members

IU11: Troubleshooting Applications

Before session: The Student will engage in e-learning to LEARN IU10 & IU11 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 9: Lab Exercises (3 hrs)

 The Student will PERFORM activities related to IU10 & IU11 in Server Lab environment 

Session 10: Lecture – Live (3 hrs)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 13: Maintaining Windows 8.1
  • IU12: Recovering Windows 8.1

Before session: The Student will engage in e-learning to LEARN IU12 & IU13 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 11: Lab Exercises (3 hrs)

The Student will PERFORM activities related to IU12 & IU13 in Server Lab environment 

Session 12: Tutoring - Live (3 hrs)

  • Student should present the project up to milestone 1 and seek tutor’s feedback.
  • Student can seek support & guidance for the milestone 2  of the project
  • Tutor will provide necessary feedback & guidance

Before session:

  • Student will be given a project brief  which comprises few task in server environment
  • Student should complete the task up to the milestone 1
  • Student can seek online support if needed

 

Session 13: Project Implementation – Off Campus (3 hrs)

Module Project – Implementation -2

  • Student should complete the task up to the milestone 2
  • Student can seek online support if needed

Session 14: Summative Assessment (3 hrs)

Students will  attempt a Theory Test (45 mins) & a Practical Test  (2 hrs)

During session: Assessor will provide review and feedback (15 mins)

Module Name

NICF - Support and Maintain IT Infrastructure

Competency Unit

IT-IS-305S-1 : Locate equipment, system and software faults (2 Credit Values)

IT-IS-306S-1 : Maintain equipment and software in working order (2 Credit Values)

By the end of this module the learner should be able to gain the following knowledge:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1
  • Analyse the troubleshoot start-up issues and operating system services on a Windows 8.1 system
  • Analyse the troubleshooting of the computers remotely
  • Evaluate the issues related to hardware devices and device drivers
  • Evaluate issues related to network connectivity
  • Identify the  issues related to user settings
  • Design and implement extranet connectivity for Windows 8
  • Recover a computer running Windows 8.1

By end of this module the learner should be able to apply the following skills:

  • Troubleshoot computers remotely
  • Resolve the issues related to hardware devices and device drivers
  • Troubleshoot  issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot the  issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve the issues related to application installation and operation

ITCSS - NICF - IT customer service skills

Module Name

NICF - IT customer service skills

Session Outline Activities

Session 1: Orientation & Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

After the Orientation, the Lecturer will introduce the module by conducting the lectures on:

  • IU 1: Introduction to Customer Service

After session: The Student will engage in e-learning to LEARN IU1, IU2 & IU3 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 2: Lecture – Live (3 hrs)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 2: Achieving Customer Service Excellence
  • IU 3: Helpdesk Environment

Session 3: Assignment (3 hrs)

 The Student will PERFORM activities related to IU1, IU2 & IU3 

Session 4: Lecture – Live (3 hrs)

  The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU4: Handling Challenging Calls/ Customers
  • IU 5: Complaint and Escalation Management

Before session: The Student will engage in e-learning to LEARN IU4 & IU5 (3 hrs)

The Student should complete self-assessments

Student can approach Online Support for any queries or guidance

Session 5: Assignments (3 hrs)

 The Student will PERFORM activities related to  IU4 & IU5 in Server Lab environment

Session 6: Tutoring - Live (3 hrs)

  • Student should present the project up to milestone 1 and seek tutor’s feedback.
  • Student can seek support & guidance for the milestone 2  of the project
  • Tutor will provide necessary feedback & guidance

Before session:

  • Student will be given a project brief  which comprises few task in server environment
  • Student should complete the task up to the milestone 1
  • Student can seek online support if needed  

Session 7: Project Implementation – Off campus (3 hrs)

Module Project – Implementation -2

  • Student should complete the task up to the milestone 2
  • Student can seek online support if needed

Session 8: Summative Assessment (2 hrs)

Students will  attempt a Theory Test (90 mins) 

During session: Assessor will assess the student through oral questions (15 mins) and provide review and feedback (15 mins)

Module Name

NICF - IT customer service skills

Competency Unit

IT-IS-302S-1 : Provide support and assistance to users relating to a particular product or service (1 Credit Value)

IT-IS-301S-1 : Provide first-level support (1 Credit Value)

By end of this  module, the learner should be able to gain the following knowledge:

  • Define roles and responsibilities  of the help desk
  • Learn different call management techniques
  • Learn to communicate through email, texting, and instant messaging
  • Analyse the help desk environment in different aspects
  • Analyse the different tools and technologies in customer support
  • List the duties of system administrator
  • Analyse the components and tools of system network administration
  • Evaluate the customer surveys 

By end of this module, the learner should be able to apply the following skills:

  • Provide professional customer support
  • Use different tools & technologies for the desktop support
  • Demonstrate the communication skill in IT environment
  • Write professional mail and messaging
  • Evaluate the customer service survey

CPIS - NICF - Capstone Project –Infrastructure Support

Module Name

NICF - Capstone Project –Infrastructure Support

Session Outline Activities

Session 1: Orientation & Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at Lithan campus

The Tutor will explain the project brief,  guidelines and expectations.

Session 2: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 1 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 1 of the project :

Session 3: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 2 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 2 of the project 

Session 4: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 3 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 3 of the project:

Session 5: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 4 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 4 of the project (3 hrs):

 

Session 6: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 5 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 5 of the project

Session 7: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 6 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 6 of the project :

 

Session 8: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 7 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 7 of the project

Session 9: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 8 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks rlated to milestone 8 of the project

Session 10: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 8 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 9 of the project 

Session 11: Tutoring - Live (3 hrs)

The Student will present the project what they have completed until Milestone 10 to the tutor  and seek feedback & support 

Before session:The student will IMPLEMENT tasks related to milestone 10 of the project

Session 12 : Tutoring Live (3 Hours)

The lecturer will conduct a final tutoring session

Session 13: Assessment (3 Hours)

Theory Test 1 : (1 Hour 15 minutes)

Theory Test 2: (1 Hour 45 minutes)

Review & Feedback : (15 minutes)

Module Name

NICF - Capstone Project –Infrastructure Support

Competency Unit

Who Should Attend

Ideal Candidates

Entry Requirements

General Certificate of Education ‘Normal’ Level or equivalent.

Who should attend

  • Individuals with basic computing knowledge who want to pursue a career as an Entry-level Desktop Support Technician

  • Individuals with basic computing knowledge who want to pursue a career as an Entry-level Desktop Support Technician

Advance Your Career

Advance Your Career

SSG Funding Programme Options

SSG Professional Conversion Program (CAT A funding)

Based on a pre-course assessment, you will get an opportunity to attend interviews with prospective employers. If you are selected by an employer who can avail the course fee grant from SSG, You can join the employer as a Windows Desktop Engineer during the course

Train & Place Program (CAT A funding)

After qualifying through a pre-course assessment, you can join the course, with a course free grant from SSG. After completing the course, you will get opportunities to attend interviews with prospective employers for Windows Desktop Engineer job role

Grad Requirements

Graduation Requirements

To graduate from this modular course, the participant should have completed the following:

  • Minimum attendance of 75% for all Sessions in each of the modular course
  • Should be assessed Competent (C) in each of the modular courses

Certificates

Certificates

Following certifications will be awarded to the student upon meeting graduation requirements

  • Statement of Attainment by SSG, Singapore: IT-SM-301S-1 - Perform on-going monitoring of risks, threats, vulnerabilities and effective controls
  • Statement of Attainment by SSG, Singapore: IT-IS-310S-1 - Build and configure a server
  • Statement of Attainment by SSG, Singapore: IT-IS-312S-1 - Install software to networked computers
  • Statement of Attainment by SSG, Singapore: IT-IS-313S-1 - Provide system administration
  • Statement of Attainment by SSG, Singapore: IT-IS-305S-1 - Locate equipment, system and software faults
  • Statement of Attainment by SSG, Singapore: IT-IS-306S-1 - Maintain equipment and software in working order
  • Statement of Attainment by SSG, Singapore: IT-IS-302S-1 - Provide support and assistance to users relating to a particular product or service
  • Statement of Attainment by SSG, Singapore: IT-IS-301S-1 - Provide first-level support
  • Statement of Attainment by SSG, Singapore: IT-NMM-301S-1 - Deploy enterprise network
  • NICF - Advanced Certificate in IT Services (Infrastructure Support)

Course Fees & Funding

Course Fees & Funding
(All fees stated below, are in SGD)

For Self-sponsored Individuals

Category of Individuals
Type Singapore Citizen & Singapore PR Age >= 21 Singapore Citizen Age >= 40 Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 7000.0 7000.0 7000.0
SSG Grant 4900.0 6300.0 6650.0
Nett Fee Payable 2100.0 700.0 350.0
GST Payable 147.0 147.0 147.0
Total Nett Course Fee 2247.0 847.0 497.0
Fee Protection Scheme (inclusive of GST)* 0.0 0.0 0.0
Total Fee Payable to Lithan 2247.0 847.0 497.0

For Company sponsored

Type of Companies
Type Non-SME & Singapore Citizen & Singapore PR Age >= 21 SME & Singapore Citizen & Singapore PR Age >= 21 SME & Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 7000.0 7000.0 7000.0
SSG Grant 4900.0 6300.0 6650.0
Nett Fee Payable 2100.0 700.0 350.0
GST Payable 147.0 147.0 147.0
Total Nett Course Fee 2247.0 847.0 497.0
Fee Protection Scheme (inclusive of GST)* 0.0 0.0 0.0
Total Fee Payable to Lithan 2247.0 847.0 497.0

Miscellaneous Fee

Miscellaneous Fee (applicable to all individuals)
Medical Insurance (option)* 96.00 - Payable upon approval of request
Deferment Admin Fee* 160.50 - Payable upon approval of request
Re-module Fee* 0.00 - Per Module Course Fee
Re-sit Exam Fee* 107.00 - Payable upon approval of request
Change of Assessment Date Fee* 64.20 - Payable upon approval of request

For Self-sponsored Individuals

Category of Individuals
Singapore Citizen Age >= 40
Course Fee 7000.0
SSG Grant 6300.0
Nett Fee Payable 700.0
GST Payable 147.0
Total Nett Course Fee 847.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 847.0
Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 7000.0
SSG Grant 6650.0
Nett Fee Payable 350.0
GST Payable 147.0
Total Nett Course Fee 497.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 497.0
Singapore Citizen & Singapore PR Age >= 21
Course Fee 7000.0
SSG Grant 4900.0
Nett Fee Payable 2100.0
GST Payable 147.0
Total Nett Course Fee 2247.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 2247.0

For Company sponsored

Type of Companies
SME & Singapore Citizen & Singapore PR Age >= 21
Course Fee 7000.0
SSG Grant 6300.0
Nett Fee Payable 700.0
GST Payable 147.0
Total Nett Course Fee 847.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 847.0
SME & Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 7000.0
SSG Grant 6650.0
Nett Fee Payable 350.0
GST Payable 147.0
Total Nett Course Fee 497.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 497.0
Non-SME & Singapore Citizen & Singapore PR Age >= 21
Course Fee 7000.0
SSG Grant 4900.0
Nett Fee Payable 2100.0
GST Payable 147.0
Total Nett Course Fee 2247.0
Fee Protection Scheme (inclusive of GST)* 0.0
Total Fee Payable to Lithan 2247.0

Miscellaneous Fee

Miscellaneous Fee (applicable to all individuals)
Medical Insurance (option)* 96.00 - Payable upon approval of request
Deferment Admin Fee* 160.50 - Payable upon approval of request
Re-module Fee* 0.00 - Per Module Course Fee
Re-sit Exam Fee* 107.00 - Payable upon approval of request
Change of Assessment Date Fee* 64.20 - Payable upon approval of request

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