Product
Advanced Certificate in Infrastructure Support
(SCTP) WSQ Advanced Certificate in Infocomm Technology (Infrastructure) (Synchronous and Asynchronous E-Learning)
6 months Part time / 3 months Full time Instructor-led Live & Mentor-led Blended Learning
Learn to support Windows desktop, server, and network to become an IT System Support
What do I Get?
Acquire IT Fundamental Skills
Acquire skills and knowledge on IT infrastructure and networks used by advanced end-users and entry-level IT professionals.
Acquire Modern Desktop Management Skills and Knowledge
Learn the new on-premises and cloud solution services and compliance requirements to manage the challenges in planning, deployment, and management of a modern desktop environment.
Learn to Provide Excellent IT Customer Service
Learn IT customer service and communication skills; analyse various tools, methodologies, and technologies to solve end-users’ problems; learn successful case management.
Acquire Cloud Computing Fundamental Skills and Knowledge
Learn the fundamentals of cloud computing concepts, models, and services, such as public, private, and hybrid cloud, in addition to infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
Audience and Certificates
Target Audience
- Tech and non-tech professionals who are currently employed in small-to-medium businesses (SMBs) or large corporations, as well as candidates who are looking to enter the IT industry at an entry-level. Program is designed to provide essential knowledge and skills in IT cloud infrastructure and system support
Prerequisite
Academic Qualification: Minimum 1 credit in N Level or its equivalent
English Proficiency: - IELTS 5.5 or its equivalent
Graduation Requirements
- Minimum attendance of 75% in all the sessions of each module
- Should be assessed as ‘Competent (C)’ in each module
Certificate(s)
- WSQ Advanced Certificate in Infocomm Technology (Infrastructure) awarded by SSG, Singapore
- Statement of Attainment by SSG, Singapore: ICT-DIT-3009-1.1 Network Configuration
- Statement of Attainment by SSG, Singapore: ICT-DIT-3008-1.1 Infrastructure Deployment
- Statement of Attainment by SSG, Singapore: ICT-OUS-3007-1.1 Infrastructure Support
- Statement of Attainment by SSG, Singapore: ICT-OUS-3012-1.1 Security Administration
- Statement of Attainment by SSG, Singapore: ICT-OUS-3011-1.1 Problem Management
- Statement of Attainment by SSG, Singapore: ICT-DIT-3016-1.1 System Integration
Blended Learning Journey
E-Learning
51 hours
Projects / Assignments
132 hours
Flipped Class/Mentoring
144 hours
Additional Practice
150 hours
Assessment
4.0 hours
Modules
WSQ Server Basic (SF) (Synchronous and Asynchronous E-Learning)
This module will help you in acquiring the knowledge and skills to manage, install, configure, troubleshoot, and upgrade server hardware components.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Management and administration of server hardware components
- Management and administration of mobile device networks and a server’s operating system.
- Server security features such as firewalls and intrusion detection systems.
- Basic principles of access control, authentication methods for user and device, and identity theft.
- Software update mechanisms - updates on a server by configuring the OS to use software update mechanisms.
- Cloud environments and virtualization principles
Skills
By the end of this module, you will acquire following skills:
- Install, configure, troubleshoot, and upgrade server hardware components.
- Install updates on a server by configuring the OS to use software update mechanisms.
- Configure network services such as DNS, DHCP, WINS, and time synchronization protocols NTP.
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ Networking Basics(SF) (Synchronous and Asynchronous E-Learning)
This module will help you in acquiring the knowledge and skills on IT infrastructure and networks used by advanced end-users and entry-level IT professionals.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Network fundamentals and simple Local Area Network (LAN) deployment and implementation.
- Characteristics, functions, and components of a Wide Area Network (WAN)
- Implementation of device management using traditional and intelligent ways.
- Management, maintenance and security of network devices
Skills
By the end of this module, you will acquire following skills:
- Explain basic networking concepts including network services, physical connections, topologies and architecture, and cloud connectivity.
- Explain routing technologies and networking devices; deploy ethernet solutions and configure wireless technologies.
- Explain security concepts and network attacks in order to harden networks against threats.
- Monitor and optimize networks to ensure business continuity.
- Troubleshoot common cable, connectivity, and software issues related to networking.
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ IT Operating Systems Deployment (SF) (Synchronous and Asynchronous E-Learning)
This module will help you in acquiring the knowledge and skills to support and configure Windows desktops in an organisational setting; develop skills on installation, customisation, and updating Windows operating systems; learn about storage, files, and devices; and also learn to configure network connectivity for Windows.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Fundamentals of an operating system and applications
- User interface and use the control panel and settings app
- Basic concepts of installation, configuration, and maintenance of clients within a domain infrastructure.
- Fundaments of protecting and maintaining the reliability of devices and the data stored on the device
- User interface and use the control panel and settings app to configure common OS settings.
Skills
By the end of this module, you will acquire following skills:
- Install, personalize and update Windows 10
- Configure networking and storage
- Install and manage applications
- Configure authentication and permissions
- Protect the OS and data
- Support and troubleshoot common issues
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ IT Operating systems support (SF) (Synchronous and Asynchronous E-Learning)
This module will help you in acquiring the knowledge and skills on how to plan and implement an operating system deployment strategy using modern deployment methods, also how to implement an update strategy. Learn about technologies such as Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint, and how to leverage them to protect devices and data.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Fundamentals of modern desktop management and the enterprise desktop lifecycle
- Concepts including role-based access control and managing groups.
- Identity management in server cloud-based identity management system
- Device authentication and management for the cloud
Skills
By the end of this module, you will acquire following skills:
- Deploy Windows client using modern management
- Manage identity and access
- Manage compliance policies and configuration profiles
- Manage, maintain, and protect devices
- Deploy and manage configurations and apps for organizational and user-owned devices
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ Cloud fundamentals (SF) (Synchronous and Asynchronous E-Learning)
This module will help you in acquiring the knowledge and skills on the fundamentals of cloud computing concepts, models, and services, such as public, private, and hybrid cloud, in addition to infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Basics of cloud computing and Azure
- Advantages of using cloud computing services
- Categories and types of cloud computing.
- Fundamentals of identity, governance, privacy, and compliance features.
- Factors that influence cost and tools which can be used to estimate and manage an organization cloud spending.
Skills
By the end of this module, you will acquire following skills:
- Deploy core services available with Microsoft Azure.
- Manage Azure's subscriptions and accounts.
- Manage various concepts, resources, and terminology that are necessary to work with Azure architecture.
- Manage various Azure services to help ensure that your cloud resources are safe, secure, and trusted.
- Secure access to cloud resources.
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ Linux fundamentals (SF) (Synchronous and Asynchronous E-Learning)
This module will help you acquire knowledge and skills on how to perform user administration, define basic open source resources and licenses, maintain local storage devices and computer network protocols, manage file permissions and software configurations.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Configure and manage software, storage and process and services
- Difference between installing software “the Red Hat way” versus installing “the Debian way.”
- Best practices for permissions and authentication, firewalls, and file management.
- Linux partitioning which is distinctive from partitioning a Windows Server.
- Tools that which monitors RAM, CPU time, as well as the use of virtual memory utilization.
Skills
By the end of this module, you will acquire following skills:
- Configure and manage software, storage and process and services.
- Create simple shell scripts and execute basic BASH scripts, version control using Git, and orchestration processes
- Execute secure administration from an admin workstation (Windows, Mac OS or Linux) to Linux servers for protected remote administration.
- Manage network printing in a web interface.
- Analyze system properties and processes and troubleshoot user, application and hardware issues
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ IT Customer Service (SF) (Synchronous and Asynchronous E-Learning)
You will learn how to provide excellent IT customer service, communicate to the users, perform problem solving and case management, as well as analyse different tools, methodologies and technologies used for customer service.
Session Plan
Learning Outcome
Knowledge
By the end of this module, you will gain following knowledge:
- Core priorities and key responsibilities of the IT Support role.
- Basic stages of case management, from initial receipt of a support call through solution development and closure.
- Appreciation and empathy as part of communication skills that a successful support agent needs.
- Importance of maintaining complete, detailed, and accurate documentation.
- Basic steps involved in troubleshooting a customer issue throughout its lifecycle.
- Concepts of key performance indicators (KPIs) that are used to track the success of a support agent/team/organisation.
Skills
By the end of this module, you will acquire following skills:
- Provide professional customer support.
- Examine ways to connect with your customer through phone, email, chat, and social media.
- Demonstrate empathy and communicate at or above the customer’s level of sophistication in subject matter and communication.
- Deal with challenging situations and defuse a customer’s anger.
- Develop analytical solutions and troubleshooting best practices, manage customer expectations, and handle customer objections.
- Case management process and key issues that need to be documented.
- Evaluate performance measures and indicators using scorecard and dashboard
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
WSQ Capstone project - IT System Support (SF) (Synchronous and Asynchronous E-Learning)
Learners should be able to apply the knowledge and skill which they acquired in the 4 modules of the qualification course. Learner will go through 4 stages of capstones (Planning, Design, Installation and Support) through 10 milestones project implementation.
Session Plan
Learning Outcome
Skills
By end of this module the Learner should be able to perform the following activities:
- Assess the integration of network components, server, workstation according to a plan.
- Identify type of networks for integration
- Identify operating system platforms for integration
- Various types of infrastructure components and system and how they integrate.
- Operating System upgrade and migration plan
- Installing and Deploying Operating System
- Methodologies for troubleshooting
- Resolving Application Compatibility Issue
- Case management
Other Information
Funding Validity Period: 31-Jan-2025
Course Developer: Lithan Academy
Course Code: TGS-2019503381
