IT Service Course to Start Your Systems Management Career|Lithan - Lithan

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Be a Systems Management Professional.

Top 10 Best Tech Jobs! - cited by US News

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  • Technology is critical to all aspects of the business world. It is no surprise that Systems Management Professionals who manage those technologies are enjoying a high growth, high demand career everywhere.

    To kick off your Systems Management career as an IT System Support, we provide IT System Administrator Skills training in MCSA: Windows 8, CompTIA Network+ and IT customer service skills course. For those experienced individuals, we deliver skills in MCSA: Windows Server, CCNA, ITIL and PMP for you to become a System Administrator. And to support your growth into an IT management position, we provide academic education that leads to an international tech degree.

    We deliver affordable learning pathway with up to 95% SSG funding or employer sponsorship. Job placement service is available as well to enable a smooth career transition.


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The first line of help for fixing and maintaining desktop (also commonly known as PC) and other IT peripherals for end users.


As an IT System Support professional, you will mainly resolve day to day technical issues in desktop hardware, OS and applications. You will also assist in the maintenance, configuration and update of all IT systems in your organisation, including server and network, with the guidance of a System Administrator.

  • No prior IT experience is needed to gain entry into this job role! 
Our Express IT programme gives you all the knowledge and skills required to be an IT System Support:
  • Master all aspects of desktop management on installation, configuration, maintenance and troubleshooting in desktop hardware and Microsoft Windows OS. (equivalent to MCSA: Windows 8)
  • Understand fundamentals of networking, security, and server administration.
  • Acquire customer service skills specific for an IT service delivery environment.

  • The Express IT is delivered on a “Train and Place” mode where you will be funded up to 90% by SSG on the training and upon completion, we will match you with a suitable employer for a full-time IT System Support job role.



You may also want to study the following modular courses for bite-sized system support skills learning:


The role of an IT infrastructure in any organisation today holds the greatest influence with regards to business continuity.


As a System Administrator, you will manage and maintain the IT infrastructure of your organisation especially in areas of server and network. You will also oversee any system integration or implementation to ensure the continuous evolution of your IT platform.

  • Prior system support experience is needed to gain entry into this job role.


Our Professional Diploma in System Support gives you all the knowledge and skills required to be a System Administrator:
  • Implement, maintain and manage infrastructure services of Windows Server 2012. (equivalent to MCSA: Windows Server 2012).
  • Install, operate and troubleshoot a small to medium-sized network (equivalent to CCNA).
  • Setup maintenance procedures based on industry’s best practices and service-level agreements.(equivalent to ITIL v3 Foundation)
  • Acquire IT project management techniques in areas of project scopes, timeline, cost, communication and resource utilization. (equivalent to PMP)

    The Professional Diploma in System Support is delivered on a “Place and Train” mode where you will get placed in a system administration job role and get subsidized by your employer on the qualification training required. This “Place and Train” mode is supported by WSG’s Professional Conversion Programme (PCP).


You may also want to study the following modular courses for bite-sized system administration skills learning:


Innovation is the primary driver of today’s digital economy. Understanding what is required to nurture innovation a business is a highly demanded skill by both startups and established companies.


As an IT Systems Manager, you will have the ability to design innovation strategies that can successfully take advantage of innovation opportunities. Learn how to evaluate different options, formulate and develop strategy and assess and resolve managerial challenges.


  • Understand what is design thinking and its value in business, define and frame problems in a way that allows creative solutions to be generated and learn how to approach a problem from alternative ways that produce better results than existing ones.
  • Know how to apply, identify and test such solutions to create a product that suits the consumer’s need. Learn about agile concepts and apply agile foundations into creative product vision and roadmap.
  • Apply SCRUM in the product development process and craft an agile product management plan to adopt agile practices and enhance product-market fit.
  • Our Professional Diploma in Innovation Management is delivered on “Place and Train” mode where we will match you with a suitable employer for an IT Systems Manager job where you can apply what you have learned. This “Place and Train” mode is supported by WSG’s Professional Conversion Programme (PCP), where you are fully subsidized by the employer.


Other courses which will enhance your Innovation Management competencies:

  • Agile Product Management
  • Agile Project Management
  • Agile Innovation
  • Innovation Through Design Thinking

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Our blended learning solution combines online content and e-learning with offline, face-to-face learning.


Online, learners can engage in self-paced e-learning with 24/7 access to econtent. For learners who need more help, virtual tutors will be available to provide 1-on-1 support regarding course materials or technical matters.


Offline, learners will attend flipped class lectures. By preparing for class, learning will be more active and effective as guidance can be given to ensure the correct skills are learnt. Through mentoring workshops which range from group mentoring sessions to 1-on-1 mentoring sessions, learners can be assured that assignments and projects can be completed effectively using relevant skills.


With access to our virtual labs, learners will be able to practice on proprietary software hands-on. Each learner will also be part of our peer-2-peer forums to engage in guided peer to peer learning with additional help from mentors and learning facilitators.


Finally, through assessments, learners can ensure that their knowledge is retained, learning outcomes are achieved and progress towards skills mastery.


We have 5 delivery modes to provide a complete online and offline learning experience. First, face-to-face delivery with campus lectures, mentoring sessions and short group work sessions. Second, livestream delivery for online flipped classroom and online live mentoring. Third, self-paced delivery as leaners have access to learning materials and video lessons online. Fourth, helpdesk support for 1-on-1 guidance for course material questions and technical issues and finally, peer-2-peer delivery with forums for discussions with coursemates.

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