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Professional Diploma in System Support

9 months Part Time, 6 months Full Time Instructor-led Live & Mentor-led Blended Learning NICF-Diploma in Infocomm Technology (Support)

Learn to install, administer and configure advanced windows server to become System Administrator

What do I Get?

Acquire System Administration Skills

Learn how to install, configure, implement and administer Microsoft Windows Server 2016, manage Cisco network devices, handle IT projects and adopt best practices in IT services to prepare yourself for an IT System Administrator job.

Mentor-Led Blended Learning Delivery

We deliver blended learning through a combination of self-paced e-learning, instructor-led flipped classes and personalised mentoring with industry practitioners to greatly increase your efficiency and effectiveness in acquiring knowledge and skills.

Job Placement Assistance

Job Placement Assistance
We will assist you in getting hired with more than 50 hiring employers working with us.

Up to 90% Funding

Up to 90% Funding
Singapore Citizens / Permanent Residents can receive up to 90% funding* from SkillsFuture Singapore and further subsidies using your SkillsFuture credit and Post-Secondary Education Account.
*Terms and conditions apply.

Audience and Certificates

Target Audience

  • Non-tech professionals (PMEs) who want to acquire skills in System Administration

Prerequisite

Acedemic Qualification: Minimum "N" Level or its equivalent qualification or obtained a certificate of " Advance Certificate in IT Services (Infrastructure Support) ".

Work Experience: Minimum 1-year experience in system administration.

 

Graduation Requirements

  • Minimum attendance of 75% for all sessions in each of the modules of the qualification
  • Should be assessed Competent (C) in each of the modules of the qualification

Certificate(s)

  • NICF - Diploma in IT Services (System Support)

  • Statement of Attainment by SSG, Singapore: ICT-SNA-4013-1.1 Infrastructure Strategy

  • Statement of Attainment by SSG, Singapore: ICT-OUS-4011-1.1 Problem Management

  • Statement of Attainment by SSG, Singapore: ICT-DIT-4009-1.1 Network Configuration

  • Statement of Attainment by SSG, Singapore: ICT-DIT-4008-1.1 Infrastructure Deployment

  • Statement of Attainment by SSG, Singapore: ICT-OUS-4012-1.1: Security Administration

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3009-1.1 Network Administration and Maintenance

  • Statement of Attainment by SSG, Singapore: ICT-DIT-4016-1.1 System Integration

  • Statement of Attainment by SSG, Singapore: ICT-PMT-4002-1.1 Programme Management

    Plan and drive medium scale projects or programmes, including allocating resources to different parts, and engaging stakeholders on the project's progress and outcomes.

Blended Learning Journey

(363 Hours)

E-Learning

90 hours

Flipped Class/Mentoring

90 hours

Projects / Assignments

180 hours

Assessment

3 hours

Modules

IT Service Management(SF)

You will learn ITIL terminology, structure and basic concepts and skills in implementing best practices in IT service management. This module describes how IT resources should be organised to deliver business value, how to document processes, functions and roles of IT Service Management (ITSM). 
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Explain service lifecycle
  • Describe key principles and models of IT Infrastructure Library
  • List selected processes/roles/functions of IT service management
  • Explain technology and architecture needed for IT service management
  • Process of service strategy

Skills

By end of this module, the learner should be able to perform the following activities:

  • Determine systems maintenance procedures based on industry’s best practices and service-level agreements
  • Identify resources to provide equipment and software maintenance based on industry’s best practices and service-level agreements
  • -Implement maintenance procedures based on industry’s best practices and service-level agreements
  • Revise maintenance procedures by continuous monitoring of service levels

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy Qualification
Course Code: 

Advanced Network(SF)

You will learn how to install, operate, and troubleshoot a small to medium-sized network, implement Wireless LANs, LAN and WAN connections, scalable medium-sized routed networks, multi-area OSPF implementation, EIGRP implementation, access control lists, address space management and Network Device Security.
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the Learner should be able to gain the following knowledge:

  • Describe network fundamentals and implement a simple LAN
  • Define characteristics, functions and components of a WAN
  • Describe how device management can be implemented using the traditional and intelligent ways.
  • Describe how network devices can be managed, monitored and secured

Skills

By end of this module, the Learner should be able to perform the following activities:

  • Establish Internet connectivity
  • Operate a medium-sized LAN with multiple switches, supporting VLANs, trunking, spanning tree and basic routing
  • Troubleshoot IPv4 and IPv6 connectivity
  • Configure and troubleshoot EIGRP in an IPv4 environment and configure EIGRP for IPv6
  • Configure and troubleshoot OSPF in an IPv4 environment and configure OSPF for IPv6

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy
Qualification Course Code: 

Install and Configure Server (SF)

You will learn how to manage storage and compute for Windows Server 2016. This includes the scenarios, requirements, and storage and compute options that are available and applicable for Windows Server 2016.

 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the Learner should be able to gain the following knowledge:

  • Introducing Windows Server 2016
  • Managing disks & volume in Windows Server
  • Overview of DAS, NAS and SANs
  • Overview and Installing Hyper-V
  • Planning high availability and disaster recovery solutions with Hyper-V virtual machines
  • Integration of Hyper-V Server 2016 with failover clustering
  • Implementing Network Load Balancing
  • Creating and managing deployment images
  • Overview of Windows Server 2016 monitoring tools

Skills

By end of this module, the Learner should be able to perform the following activities:

  • Prepare and install Windows Server 2016 including Server Core and plan a server upgrade and migration strategy
  • Describe the various storage options, including partition table formats, basic and dynamic disks, file systems, virtual hard disks,and drive hardware, and explain how to manage disks and volumes
  • Describe enterprise storage solutions and select the appropriate solution for a given situation
  • Implement and manage Storage Spaces and Data Deduplication
  • Install and configure Microsoft Hyper-V and configure virtual machines
  • Deploy, configure, and manage Windows and Hyper-V containers
  • Describe the high availability and disaster recovery technologies in Windows Server 2016
  • Plan, create, and manage a failover cluster
  • Implement failover clustering for Hyper-V virtual machines
  • Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation
  • Create and manage deployment images
  • Manage, monitor, and maintain virtual machine installations

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy Qualification
Course Code:

Administer Server (SF)

You will learn how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment, implement Group Policy, perform backup and restore, and monitor and troubleshoot Active Directory–related issues, deploy Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS) with Windows Server 2016.

 

 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Overview of AD DS domain controllers
  • Managing user accounts and groups in AD DS
  • Configuring and monitoring AD DS replication
  • Implementing and administering GPOs
  • Deploying and administering CAs
  • Deploying and configuring AD FS
  • Deploying and managing an AD RMS infrastructure
  • Implementing directory synchronization by using Azure AD
  • Connect Monitoring, managing, and recovering AD DS

Skills

By end of this module, the learner should be able to perform the following activities:

  • Install and configure domain controllers
  • Manage objects in AD DS by using graphical tools and Windows PowerShell
  • Implement AD DS in complex environments
  • Implement AD DS sites and configure and manage replication
  • Implement and manage Group Policy Objects (GPOs)
  • Manage user settings by using GPOs
  • Secure AD DS and user accounts
  • Implement and manage a certificate authority (CA) hierarchy with AD CS
  • Deploy and manage certificates
  • Implement and administer AD FS
  • Implement and administer Active Directory Rights Management Services (AD RMS)
  • Implement synchronization between AD DS and Azure AD
  • Monitor, troubleshoot, and establish business continuity for AD DS services  

Other Information

Funding Validity: Until 15 Jan 2021
Course developer: Lithan Academy

Configure Advanced Server(SF)

You will learn advanced networking skills to deploy and support Windows Server 2016 in most organisations. These include IP fundamentals, remote-access technologies, as well as more advanced content,including software-defined networking.

 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Planning IPv4 addressing & Configuring an IPv4 host
  • Managing and troubleshooting DHCP
  • Configuring DNS integration with Active Directory Domain Services (AD DS)
  • Implement and manage Direct Access in Windows Server 2016.
  • Implementing networking for branch offices
  • Overview and implementing Software Defined Networking

Skills

By end of this module, the learner should be able to perform the following activities:

  • Plan and implement an IPv4 network
  • Implement Dynamic Host Configuration Protocol (DHCP)
  • Implement IPv6
  • Implement Domain Name System (DNS)
  • Implement and manage IP address management (IPAM)
  • Plan for remote access
  • Implement Direct Access
  • Implement virtual private networks (VPNs)
  • Implement networking for branch offices
  • Configure advanced networking features
  • Implement Software Defined Networking

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy
Qualification Course Code: 

IT Project Management(SF)

You will learn Project Management through the appropriate application and integration of the following process groups: Initiating, Planning, Executing, Monitoring & Controlling and Closing. This module covers 10 project management knowledge areas:
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Project Stakeholder Management

This module meets the PMP® Exam requirement of Project Management Education hours as well as real-world project management needs. It covers all knowledge areas of PMI’s Guide to the Project Management Body of Knowledge (PMBOK®). 
 

Session Plan

More Details

Learning Outcome

Knowledge

Learners are expected to acquire following knowledge to delivered appropriate level of abilities:

  • Scoping and requirements of medium sized projects or programmes
  • Steps to align project and business goals
  • Potential programme risks
  • Project stakeholder engagement techniques
  • Effective resource allocation

Skills

Learners are expected to deliver the following abilities:

  • Scope medium scale projects or programmes and drive its completion
  • Develop realistic plans based on an assessment of programme and project objectives, scope and potential interdependencies with other projects
  • Implement appropriate methodologies and tools to achieve desired outcomes effectively
  • Pre-empt risks to success of programmes and develop plans to mitigate them
  • Investigate project exigencies, identify and address their root causes
  • Set up timely touchpoints to engage internal and external stakeholders that impact or are impacted by the project process and outcomes
  • Allocate resources to different parts of the programme, based on an assessment of programme priorities
  • Coordinate the completion of project deliverables within agreed cost, timescale and resources and implement corrective actions where required

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy
Qualification Course Code: 

Pricing and Funding

SGD 12500.00

Pricing

Fee Description

Detailed Breakdown

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