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Advanced Certificate In IT Services (Infrastructure Support)

5 months Part Time / 5 months Full Time Instructor-led Live & Mentor-led Blended Learning NICF-Advanced Certificate in Infocomm Technology (Infrastructure)

Learn to support windows desktop, server and network to become IT system support.

What do I Get?

Acquire IT System Support Skills

Learn the installation, configuration and maintenance of Windows 10, fundamentals of servers and networks, as well as the highly sought-after IT customer service skills to prepare yourself for an IT System Support job.

Mentor-Led Blended Learning Delivery

We deliver blended learning through a combination of self-paced e-learning, instructor-led flipped classes and personalised mentoring with industry practitioners to greatly increase your efficiency and effectiveness in acquiring knowledge and skills.   

Job Placement Assistance

We will assist you in getting hired with more than 50 hiring employers working with us.

Up to 90% Funding

Singapore Citizens / Permanent Residents can receive up to 90% funding* from SkillsFuture Singapore and further subsidies using your SkillsFuture credit and Post-Secondary Education Account.
*Terms and conditions apply.  

Audience and Certificates

Target Audience

  • Non-tech professionals (PMEs) who want to pursue a career as an Entry-level Desktop Support Technician

Prerequisite

Academic Qualification: 'N' Level or its equivalent. 

Others: Please refer to the Skillsconnect Portal for the Funding Eligibility requirements.  

Graduation Requirements

  • Minimum attendance of 75% for all Sessions in each of the modules of the qualification
  • Should be assessed Competent (C) in each of the modules of the qualification

Certificate(s)

  • Advanced Certificate in InComm Technology (Infrastructure)

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3009-1.1:Network Configuration

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3012-1.1:Security Administration

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3008-1.1 Infrastructure Deployment

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3007-1.1 Infrastructure Support

  • Statement of Attainment by SSG, Singapore: ICT-OUS-3011-1.1: Problem Management

  • Statement of Attainment by SSG, Singapore: ICT-DIT-3016-1.1 System Integration

Blended Learning Journey

(302.5 Hours)

E-Learning

60 hours

Projects / Assignments

150 hours

Flipped Class/Mentoring

90 hours

Assessment

2.5 hours

Modules

Fundamentals of Server & Network(SF)

You will learn how to build a Windows Server infrastructure using Windows Server 2012, connect network components, implement security in the Windows server and network as well as monitor and maintain server performance.

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the Learner should be able to gain the following knowledge:

  • Fundamental knowledge of Local Area Network, Wide Area Network and their evolution to form large scale networks and the protocol methodologies related to IP data networks will be explored
  • Describe and implement server roles
  • Select appropriate storage technologies and configure storage on a Windows Server
  • Describe fundamental network components and terminology so you can select an appropriate network component
  • Implement a network by selecting network hardware components and technologies and determine the appropriate network hardware and wiring components for a given situation
  • Describe the protocols and services within the Transmission Control Protocol/Internet Protocol (TCP/IP) suite of protocols and implement IPv4 within a Windows Server environment
  • Describe the concept of defence-in-depth and determine how to implement this approach with Windows Server
  • Identify the security features in Windows Server that help to provide defence-in-depth

Skills

Learners are expected to deliver the following skills:

  • Perform a local media-based installation of Windows Server 2012
  • Install, operate and troubleshoot a small network and operation of IP data networks
  • Implement and configure an Active Directory Domain Service (AD DS) forest
  • Identify and implement additional software components to enhance your organization’s security
  • Monitor a server to determine the performance level
  • Identify the Windows Server tools available to maintain and troubleshoot Windows Server

Other Information

Funding Validity: Until 16 Jan 2021
Course developer: Lithan Academy

Install and Configure Operating System(SF)

You will learn how to install and configure Windows 10 operating systems, configure network connectivity, secure Windows 10 devices, configure mobile computing, remote access and applications for Windows 10.
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the Learner should be able to gain the following knowledge:

  • Install Windows 10. Configure a device that is running Windows 10
  • Configure network connectivity for a Windows 10 device
  • Manage storage in Windows 10
  • Manage folders and printers
  • Manage apps
  • Manage data security
  • Manage device security. Implement Windows 10 features to improve network security
  • Restore files, roll back drivers, and recover Windows 10 devices
  • Monitor and update Windows 10 devices

Skills

By end of this module the Learner should be able to perform the following activities:

  • Install and configure Windows 10 desktops and devices in a corporate Windows Server domain environment.
  • Install and customize Windows 10 operating systems and apps
  • Configure local and remote network connectivity and storage
  • Configure security for data, devices, and networks 
  • Maintain, update, and recover Windows 10

Other Information

Funding Validity Period: 08 Jan 2019 - 07 Jan 2021
Course Developer : Lithan Academy 

Support and Maintain IT Infrastructure(SF)

You will learn how to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot start up issues and operating system services on a Windows 10 PC
  • Resolve issues that pertain to hardware devices and device drivers
  • Troubleshoot Windows 10 devices remotely
  • Troubleshoot issues that pertain to network connectivity
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from devices that are domain-joined
  • Resolve issues related to accessing resources from devices that are not domain-joined
  • Troubleshoot issues that pertain to application installation and operation
  • Maintain a device running Windows 10 
  • Recovera a device running Windows 10

Skills

By end of this module the learner should be able to perform the following activities:

  • Troubleshoot physical hardware failures. & hardware device drivers
  • Troubleshoot virtual private network (VPN) connectivity issues
  • Configure and troubleshoot Direct Access   
  • Troubleshoot issues with file access & permissions
  • Recover files encrypted by Encrypting File System (EFS)
  • Troubleshoot issues with accessing printers
  • Configure and troubleshoot the Work Folders feature
  • Configure and troubleshoot access to Microsoft OneDrive
  • Troubleshoot desktop app installation issues
  • Troubleshoot web browsers
  • Monitor and troubleshoot Windows 10 performance
  • Update applications and Windows 10
  • Recover files in Windows 10 by configuring and using file-recovery features
  • Recover a computer that is running Windows 10

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy Qualification
Course Code: 

IT Customer Service Skills(SF)

You will learn how to provide excellent IT customer service, communicate to the users, perform problem solving and case management, as well as analyse different tools, methodologies and technologies used for customer service. 
 

Session Plan

More Details

Learning Outcome

Knowledge

By end of this module, the learner should be able to gain the following knowledge:

  • Define the core priorities and key responsibilities of the IT Support role
  • Basic stages of case management, from initial receipt of a support call through solution development and closure
  • Learn an appreciation for the communication skills that a successful support agent needs
  • Learn importance of maintaining complete, detailed, and accurate documentation
  • Learn an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle
  • Review the typical key performance indicators that are used to track the success of the support organization and the individual professionals or agents

Skills

By end of this module the learner should be able to perform the following activities:

  • Provide professional customer support
  • Examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise
  • Dealing with challenging customers and how to defuse a customer’s anger
  • Developing analytical solutions, troubleshooting best practices, how to manage customer expectations and handle customer objections
  • Manage case management process and identifying the key issues that need to be documented
  • Evaluate performance measure and indicator using scorecard and dashboard

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy
Qualification Course Code: 

Capstone Project-Infrastructure Support(SF)

Learners should be able to apply the knowledge and skill which they acquired in the 4 modules of the qualification course. Learner will go through 4 stages of capstones (Planning, Design, Installation and Support) through 10 milestones project implementation.
 

Session Plan

More Details

Learning Outcome

Skills

By end of this module the Learner should be able to perform the following activities:

  • Assess the integration of network components, server, workstation according to a plan.
  • Identify type of networks for integration
  • Identify operating system platforms for integration
  • Various types of infrastructure components and system and how they integrate.
  • Operating System upgrade and migration plan
  • Installing and Deploying Operating System
  • Methodologies for troubleshooting
  • Resolving Application Compatibility Issue
  • Case management

Other Information

Funding Validity Period: 
Course Developer : Lithan Academy
Qualification Course Code: 

Pricing and Funding

SGD 7000.00

Pricing

Fee Description

Detailed Breakdown

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