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Professional Diploma in System Support

NICF - Diploma In IT Services (System Support) Systems Management

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Course Outcome

Be an IT System Administrator
Install, Configure and Administer Windows server; Design, Install & Operate small and medium-sized networks
Training

Get Trained

Learn to Install and Configure windows server, Configure and Administer advanced server, Install and Operate small and medium-sized network, Implement Maintenance procedures based on industry’s best practices and service-level agreements
Training

Get Experiential

With the guidance of Industry experts in Server & Networks,  learners will install, configure, upgrade and migrate Windows Server 2016, design a VPN solution, implement public key infrastructure (PKI), manage virtual machine deployment, plan and implement high availability of file services and applications in a simulated environment in module project and capstone project. 

Training

Get Hired

After successfully completing the course, learners can be expected to take up IT System Administrator jobs

Training

Get Certified

Upon successful course completion, the learner will be eligible to appear for Microsoft Certified System Administrator (MCSA), Cisco Certification (CCNA ) & ITIL Certification exams. In addition, learner will receive the following:

  • 8 NICF Statement of Attainments (SOA)
  • NICF - Diploma in IT Services (Systems Support) 

How You Learn

How You Learn?

Learning & Course Duration
When you enrol, you will commit to the following learning hours.

Learning Duration (GLH*) - 363 Hours

On Campus Hours
93 Hours
Off Campus Hours
270 Hours

Course Duration with Study Options

Full Time 

3 months

Part Time     

9 months

(9 hours/week)

*GLH: Guided Learning Hours

Course Structure

Course Structure

NICF - Diploma In IT Services (System Support)

This course aims at providing career-centric qualifications to IT professionals who would like to embark on managing Microsoft platforms.

 

Learners will be able to gain fundamental knowledge and skills required to install and configure windows server , configure and administer advanced server, install and operate small and medium sized network, Implement maintenance procedures based on industry’s best practices and service-level agreements

 

This course is aligned with Singapore’s WSQ NICF Framework and also leads to industry certification in areas of Service management and server management. This integrated pathway provides students with fantastic opportunity to assume roles as System Administrator and Server Administrator.

 

Learner can use Skill-pipe & Lithan LMS for e-learning and Online Lab for performing simulated Lab Exercises, Module Project and Capstone project.

 

This course consists of following modules:

  1. IT Service Management
  2. Advanced Network
  3. Install and Configure Server
  4. Administer Server
  5. Configure Advanced Server
  6. IT Project Management

Course Modules :

Outline Outline Schedule Schedule

ISM - NICF - IT Service Management

Outline
Schedule
Module Name

NICF - IT Service Management

Session Outline Activities

Session 1: Orientation & Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

After the Orientation, the Lecturer will introduce the module by conducting the lectures on: 

  • IU 1: Introduction to IT Service Management 

Session 2: Lecture – Live (3 hrs)

The lecturer will deliver lectures   in the class room related to the topics of corresponding IUs :

  • IU1: Introduction to IT Service Management
  • IU 2: Service Strategy 

Session 3: Lecture – Live (3 hrs)

The lecturer will deliver lectures  in the class room related to the topics of corresponding IUs :

  • IU 3: Service Design

Session 4: Lecture – Live (3 hrs)

The lecturer will deliver lectures   in the class room related to the topics of corresponding IU :

  • IU 3: Service Design

Session 5: Lecture – Live (3 hrs)

The lecturer will deliver lectures  in the class room related to the topics of corresponding IU :

  • IU 4: Service Transition

Session 6: Lecture – Live (3 hrs)

The lecturer will deliver lectures   in the class room related to the topics of corresponding IU :

  • IU5: Service Operation

Session 7: Lecture – Live (3 hrs)

The lecturer will deliver lectures in the class room related to the topics of corresponding IU :

  • IU5: Service Operation
  • IU 6: Continual Service Improvement

Session 8: Lecture – Live (3 hrs)

The lecturer will deliver lectures   in the class room related to the topics of corresponding IU :

  • IU7: System Deployment Process

Session 9: Summative Assessment (1 hr, 30 mins)

Students will  attempt a Theory Test (1 hr, 15 min)

After session: Assessor will review and provide feedback (15 mins)

Module Name

NICF - IT Service Management

Competency Unit

IT-IS-403S-1 : Implement maintenance procedures (2 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Explain service lifecycle
  • Describe key principles and models of IT Infrastructure Library
  • List selected processes/roles/functions of IT service management
  • Explain technology and architecture needed for IT service management
  • Process of service strategy 

By end of this module, the learner should be able to apply the following skills:

  • Determine systems maintenance procedures based on industry’s best practices and service-level agreements
  • Identify resources to provide equipment and software maintenance based on industry’s best practices and service-level agreements
  • Implement maintenance procedures based on industry’s best practices and service-level agreements
  • Revise maintenance procedures by continuous monitoring of service levels

AN - NICF - Advanced Network

Outline
Schedule
Module Name

NICF - Advanced Network

Session Outline Activities

Session 1: Orientation & Lecture - Live (2 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IUs :

  • IU 1: Building a Simple Network

 

During session: The Student will practice the  following functions in Server Lab environment (1 hour):

  • Using Windows Applications as Network Tools
  • Observing the TCP three way handshake
  • Observing extended PC network information 

Session 2: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 2: Switching

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Configuring Cisco switches
  • Configuring Switch Security
  • Configuring the Expanded switched networks
  • Troubleshooting switched networks

Session 3: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 3: Wireless LANs

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Converting decimal to binary and Binary to decimal
  •  Classifying Network Addressing
  • Computing usable Subnetworks and hosts
  • Calculating subnet masks 

Session 4: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 4: LAN Connections 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Perform initial router startup and configuration
  • Enhancing the security of initial router configuration
  • Using CISCO SDM to configure DHCP server function 

Session 5: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 5: WAN Connections 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Connecting to the internet
  • Connecting to the main office 

Session 6: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 6: Network Environment Management 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Managing remote access sessions
  • Using CISCO discovery protocol
  • Managing router startup options
  • Managing CISCO Devices  

Session 7: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 7: Medium –Sized Routed Network Construction 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Enabling dynamic routing to the main office  

Session 8: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 8: Single Area OSPF Implementation 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Implementing OSPF
  • Troubleshooting OSPF 

Session 9: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 9: EIGRP Implementation 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Implementing EIGRP
  • Troubleshooting EIGRP

Session 10: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 10: Access Control Lists 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Implementing and troubleshooting ACLs

Session 11: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 11: Address Space Management 

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Configuring NAT and PAT
  • Implementing IPV6 

Session 12: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo in the class room related to the topics of corresponding IU:

  • IU 12: LAN Extension into a WAN with frame relay

During session: The Student will practice the following functions in Server Lab environment (1 hour, 30 minutes):

  • Establishing a Frame relay WAN
  • Troubleshooting Frame relay WANs

Session 13: Summative Assessment (3 hrs)

Students will  attempt a Theory Test (45 mins) & a Practical Test  (2 hrs)

During session: Assessor will provide review and feedback (15 mins)

Module Name

NICF - Advanced Network

Competency Unit

IT-NMM-401S-1 : Install and configure a switch (2 Credit Values)

IT-NMM-402S-1 : Install switches in multi-switched local area networks (2 Credit Values)

By end of this unit, the learner should be able to gain the following knowledge:

  • Describe network fundamentals and implement a simple LAN
  • Define characteristics, functions and components of a WAN
  • Describe how device management can be implemented using the traditional and intelligent ways.
  • Describe how network devices can be managed, monitored and secured

By end of this unit, the learner should be able to apply the following skills:

  • Solve the network challenges with switched LAN technology
  • Perform initial router startup and configuration
  • Configure and troubleshoot EIGRP and OSPF in IPv4 and IPv6 environments
  • Use the command-line interface to discover neighbors on the network and manage the router startup and configuration
  • Implement OSPF Troubleshooting OSPF
  • Establish Internet connectivity Operate a medium-sized LAN with multiple switches, supporting VLANs, trunking, spanning tree and basic routing
  • Troubleshoot IPv4 and IPv6 connectivity
  • Configure and troubleshoot EIGRP in an IPv4 environment and configure EIGRP for IPv6

ICS - NICF - Install and Configure Server

Outline
Schedule
Module Name

NICF - Install and Configure Server

Session Outline Activities

Session 1: e-Learning 1 (3 hrs)

Before starting the first e-learning session, the learner shall attend Course and Module Orientation Session conducted by the Instructor. In this session, the Learner will go through the e-content on LMS and attempt the MCQ tests for the following instructional units:

IU 1: Installing, upgrading, and migrating servers and workloads

  • Introducing Windows Server 2016
  • Preparing and installing Nano Server and Server Core
  • Preparing for upgrades and migrations
  • Migrating server roles and workloads
  • Windows Server activation models

IU 2: Configuring local storage.

  • Managing disks in Windows Server
  • Managing volumes in Windows Server

Instructional Videos on Lithan EdX
MCQ Tests on Lithan EdX

Session 2:Assignment 1 (3 hrs)

The Learner shall PERFORM the following Assignments immediately after e-learning:
IU 1: Installing, upgrading, and migrating servers and workloads

  • Installing Nano Server
  • Completing post-installation tasks on Nano
  • Performing remote management

IU 2: Configuring local storage.

  • Creating and managing volumes
  • Resizing volumes
  • Managing virtual hard disks

Assignments On LMS
Lab Environment on Learning on Demand

Session 3: Flipped Class 1 (3 hrs)

Learners must attend the Flipped Class Sessions in which Complex topics and Assignments are explained in Live Sessions using the Slide Decks or Assignment Statements for IU1, IU2, IU3, and IU4

Session 4: e-Learning 2 (3 hrs)

In this session, the Learner will go through the e-content on LMS and attempt the MCQ tests for the following instructional units:

IU 3: Implementing enterprise storage solutions

  • Overview of DAS, NAS, and SANs
  • Comparing Fibre Channel, iSCSI, and Fibre Channel over Ethernet
  • Understanding iSNS, DCB, and MPIO
  • Configuring sharing in Windows Server 2016


IU 4: Implementing Storage Spaces and Data Deduplication

  • Implementing Storage Spaces
  • Managing Storage Spaces
  • Implementing Data Deduplication

Instructional Videos on Lithan EdX
MCQ Tests on Lithan EdX

Session 5: Assignment 2 (3 hrs)

The Learner shall PERFORM the following Assignments immediately after e-learning:

IU 3: Implementing enterprise storage solutions

  • Planning storage requirements
  • Configuring iSCSI storage
  • Configuring and managing the share


IU 4: Implementing Storage Spaces and Data Deduplication

  • Creating a Storage Space
  • Enabling and configuring storage tiering
  • Installing Data Deduplication
  • Configuring Data Deduplication

Assignments On LMS
Lab Environment on Learning on Demand

Session 6: e-Learning 3 (3 hrs)

In this session, the Learner will go through the e-content on LMS and attempt the MCQ tests for the following instructional units:

IU 5: Installing and configuring Hyper-V and virtual machines,

  • Overview of Hyper-V  Installing Hyper-V
  • Configuring storage on Hyper-V host servers
  • Configuring networking on Hyper-V host servers
  • Configuring Hyper-V virtual machines
  • Managing virtual machines


IU 6: Deploying and managing Windows and Hyper-V containers

  • Overview of containers in Windows Server 2016
  • Preparing for containers
  • Installing, configuring, and managing containers by using Docker

Instructional Videos on Lithan EdX
MCQ Tests on Lithan EdX

Session 7: Assignment 3 (3 hrs)

The Learner shall PERFORM the following Assignments immediately after e-learning:

IU 5: Installing and configuring Hyper-V and virtual machines

  • Verifying installation of the Hyper-V server role
  • Configuring Hyper-V networks
  • Creating and configuring virtual machines
  • Enabling nested virtualization for a virtual machine

IU 6: Deploying and managing Windows and Hyper-V containers

  • Installing Docker
  • Installing and configuring a container

Assignments On LMS
Lab Environment on Learning on Demand  

Session 8: Flipped Class 2 (3 hrs)

Learners must attend the Flipped Class Sessions in which Complex topics and Assignments are explained in Live Sessions using the Slide Decks or Assignment Statements for IU5, IU6, IU7 and IU8

Session 9: e-learning 4 (3 hrs)

In this session, the Learner will go through the e-content on LMS and attempt the MCQ tests for the following instructional units:

IU 7: Overview of high availability and disaster recovery.

  • Defining levels of availability
  • Planning high availability and disaster recovery solutions with Hyper-V virtual machines
  • Backing up and restoring by using Windows Server Backup
  • High availability with failover clustering in Windows Server 2016


IU 8: Implementing failover clustering

  • Planning a failover cluster
  • Creating and configuring a new failover cluster
  • Maintaining a failover cluster
  • Troubleshooting a failover cluster
  • Implementing site high availability with stretch clustering


IU 9: Implementing failover clustering with Windows Server 2016 Hyper-V

  • Overview of the integration of Hyper-V Server 2016 with failover clustering
  • Implementing Hyper-V VMs on failover clusters
  • Key features for VMs in a clustered environment

Instructional Videos on Lithan EdX
MCQ Tests on Lithan EdX

Session 10 : Assignment 4 (3 hrs)

The Learner shall PERFORM the following Assignments immediately after e-learning:

IU 7: Overview of high availability and disaster recovery.

  • Determine the appropriate high availability and disaster recovery solution
  • Implementing storage migration
  • Configuring Hyper-V Replicas

IU 8: Implementing failover clustering

  • Creating a failover cluster
  • Verifying quorum settings and adding a node
  • Evicting a node and verifying quorum settings
  • Changing the quorum from disk witness to file-share witness and defining node voting
  • Verifying high availability

IU 9: Implementing failover clustering with Windows Server 2016 Hyper-V

  • Configuring virtual environment
  • Configuring a failover cluster for Hyper-V
  • Configuring a highly available VM

Assignments On LMS
Lab Environment on Learning on Demand

Session 11 : e-learning 5 (3 hrs)

In this session, the Learner will go through the e-content on LMS and attempt the MCQ tests for the following instructional units:

IU 10: Implementing Network Load Balancing

  • Overview of NLB
  • Configuring an NLB cluster Planning an NLB implementation

IU 11: Creating and managing deployment images

  • Introduction to deployment images
  • Creating and managing deployment images by using MDT
  • Virtual machine environments for different workloads

IU 12: Managing, monitoring, and maintaining virtual machine installations

  • WSUS overview and deployment options
  • Update management process with WSUS
  • Overview of Windows PowerShell DSC
  • Overview of Windows Server 2016 monitoring tools
  • Using Performance Monitor
  • Monitoring event logs

Instructional Videos on Lithan EdX
MCQ Tests on Lithan EdX

Session 12 : Assignment 5 (3 hrs)

The Learner shall PERFORM the following Assignments immediately after e-learning:

IU 10: Implementing Network Load Balancing

  • Implementing a Network Load Balancing (NLB)
  • Configuring and managing the NLB cluster
  • Validating high availability for the NLB cluster

IU 11: Creating and managing deployment images

  • Configuring MDT
  • Creating and deploying an image
  • Viewing and configuring centralized event logs

Assignments On LMS
Lab Environment on Learning on Demand  

Session 13 : Assignment 6 (3 Hours)

The Learner shall PERFORM the following Assignments immediately after e-learning:

IU 12: Managing, monitoring, and maintaining virtual machine installations

  • Implementing WSUS
  • Configuring update settings
  • Approving and deploying an update by using WSUS
  • Establishing a performance baseline
  • Identifying the source of a performance

Assignments On LMS
Lab Environment on Learning on Demand

Module Name

NICF - Install and Configure Server

Competency Unit

IT-SS-301S-1 : Install and configure new hardware and system software (4 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Introducing Windows Server 2016
  • Managing disks & volume in Windows Server
  • Overview of DAS, NAS and SANs
  • Overview and Installing Hyper-V
  • Planning high availability and disaster recovery solutions with Hyper-V virtual machines 
  • Integration of Hyper-V Server 2016 with failover clustering
  • Implementing Network Load Balancing
  • Creating and managing deployment images
  • Overview of Windows Server 2016 monitoring tools    

By end of this module, the learner the learner should be able to apply the following skills:

  • Prepare and install Windows Server 2016 including Server Core and plan a server upgrade and migration strategy.
  • Enterprise storage solutions and select the appropriate solution for a given situation.
  • Implement and manage Storage Spaces and Data Deduplication.
  • Install and configure Microsoft Hyper-V and configure virtual machines.
  • Deploy, configure, and manage Windows and Hyper-V containers.
  • High availability and disaster recovery technologies in Windows Server 2016.
  • Plan, create, and manage a failover cluster.
  • Implement failover clustering for Hyper-V virtual machines.
  • Configure a Network Load Balancing (NLB) cluster, and plan for an NLB implementation.
  • Create and manage deployment images.
  • Manage, monitor, and maintain virtual machine installations.    

AS - NICF - Administer Server

Outline
Schedule
Module Name

NICF - Administer Server

Session Outline Activities

Session 1: Orientation & Lecture - Live (2 hours, 15 minutes)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

After the Orientation, the Lecturer will introduce the module by conducting the lectures on:

  • IU 1:  Deploying and Maintaining Server I mages

During session: The Student will practice the following functions in server lab enviornment (45 minutes):

  • Using windows deployment services to deploy windows server 2012

 

Session 2: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 2: Configuring and Troubleshooting Domain Name System

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Configuring and trouble shooting DNS

Session 3: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU3: Maintaining Active Directory Domain Services

     

     

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Maintaining AD DS

Session 4: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU4: Managing User and Service Accounts  

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Managing user and service accounts

Session 5: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU5: Implementing Group Policy Infrastructure  

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • IImplementing a group policy infrastructure  

Session 6: Lecture – Live (1 hour, 30 minutes)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 6: Managing User Desktops with Group Policy

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Managing user desktops with group policy 

 

Session 7:Lecture - live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 7: Configuring and Troubleshooting Remote Access

 

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Configuring remote access and direct access   

Session 8 : Lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 8Installing, configuring and troubleshooting the network policy server role

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Installing, configuring monitoring and troubleshooting the network policy server

Session 9: Lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 9: Implementing Network Access Protection

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing NAP

Session 10: lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 10Optimizing File Services

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Configuring quotas and file screening using FSRM
  • Implementing DFS 

Session 11: Lecture - live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 11Configuring Encryption and Advanced Auditing

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Configuring encryption and advanced auditing 

Session 12: Lecture -Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IUs :

  • IU 12Implementing Update Management
  • IU 13: Monitoring Windows Server 2012

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing update management
  • Monitoring windows server 2012

Session 13 : Summative Assessment (3 Hours)

Students will  attempt a Theory Test (45 mins) & a Practical Test (2 hrs) 

During session: Assessor will review and provide feedback (15 mins)

Module Name

NICF - Administer Server

Competency Unit

IT-SS-401S-1 : Analyse impact of system patches and updates (3 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Overview of AD DS domain controllers
  • Managing user accounts and groups in AD DS
  • Configuring and monitoring AD DS replication
  • Implementing and administering GPOs
  • Deploying and administering CAs
  • Deploying and configuring AD FS
  • Deploying and managing an AD RMS infrastructure
  • Implementing directory synchronization by using Azure AD Connect
  • Monitoring, managing, and recovering AD DS
  • Explain the WSUS update management process.    

By end of this module, the learner should be able to apply the following skills:

  • Install and configure domain controllers. Manage objects in AD DS by using graphical tools and Windows PowerShell.
  • Implement AD DS in complex environments. Implement AD DS sites and configure and manage replication.
  • Implement and manage Group Policy Objects (GPOs). Manage user settings by using GPOs.
  • Secure AD DS and user accounts. Implement and manage a certificate authority (CA) hierarchy with AD CS.
  • Deploy and manage certificates. Implement and administer AD FS. Implement and administer Active Directory Rights Management Services (AD RMS).
  • Implement synchronization between AD DS and Azure AD.
  • Monitor, troubleshoot, and establish business continuity for AD DS services.
  • Implementing WSUS and deploying updates.    

CAS - NICF - Configure Advanced Server

Outline
Schedule
Module Name

NICF - Configure Advanced Server

Session Outline Activities

Session 1: Orientation & Lecture - Live (2 hours)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

After the Orientation, the Lecturer will introduce the module by conducting the lecture on:

  • IU 1: Implementing Advanced Network Services

During session: The Student will practice the following functions in server lab enviornment (1 hour)

  • Implementing advanced network services

Session 2: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 2: Implementing Advanced File Services

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing advanced file services
  • Implementing branch cache

Session 3: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 3: Implementing Dynamic Access Control

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing dynamic access control 

Session 4: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 4: Implementing Distributed Active Directory Domain Services Deployments

During session: The Student will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing distributed AD DS deployments

Session 5: Lecture – Live (1 hr, 30 minutes)

 The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 5: Implementing Active Directory Domain Services Sites and Replication

During session: The Student will perform the following functions in the server lab enviornment (1 hour, 30 minutes):

  • Implement AD DS sites and replication

Session 6: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 6: Implementing Active Directory Certificate Services

During session: The Student will perform the following functions in server lab enviornment (1 hour, 30 minutes):

  • Deploying and configuring CA hierarchy
  • Deploying and managing certificates

Session 7: Lecture – Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU:

  • IU 7Implementing Active Directory Rights Management Services  

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing AD RMS 

Session 8: Lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU 8: Implementing Active Directory Federation Services 

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing active directory federation services 

Session 9: Lecture -Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU 9: Implementing Network Load Balancing 

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):

  • Implementing network load balancing

Session 10: Lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU 10Implementing Failover Clustering

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):  

  • Implementing failover clustering

Session 11:Lecture - Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU11: Implementing Failover Clustering with Hyper-V

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):    

  • Implementing failover clustering with hyper V

Session 12: Lecture -Live (1 hour, 30 minutes)

The lecturer will deliver lectures & demo  in the class room related to the topics of corresponding IU: 

  • IU 12Implementing Disaster Recovery

During session: The students will practice the following functions in server lab enviornment (1 hour, 30 minutes):      

  • Implementing windows server backup and restore 

 

Session 13: Summative assessment (3 Hours)

Students will  attempt a Theory Test (45 mins) & a Practical Test (2 hrs) 

During session: Assessor will review and provide feedback (15 mins)

Module Name

NICF - Configure Advanced Server

Competency Unit

IT-IS-409S-1 : Install and optimise system software (3 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Planning IPv4 addressing & Configuring an IPv4 host.
  • Managing and troubleshooting DHCP.
  • Configuring DNS integration with Active Directory Domain Services (AD DS).
  • Implement and manage Direct Access in Windows Server 2016.
  • Implementing networking for branch offices.    

By end of this module, the learner should be able to apply the following skills:

  • Plan and implement an IPv4 and IPv6 network.
  • Implement Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).
  • Implement and manage IP address management (IPAM).
  • Plan & implement Remote access and Direct Access.
  • Implement virtual private networks (VPNs) and networking for branch offices.
  • Implement Software Defined Networking.

IPM - NICF - IT Project Management

Outline
Schedule
Module Name

NICF - IT Project Management

Session Outline Activities

Session 1: Orientation & Lecture - Live (3 hrs)

The student has to attend a Live Orientation Session conducted at LA campus or go through a recording of the Orientation Session.

After the Orientation, the Lecturer will introduce the module by conducting the lectures on: 

  • IU 1: Project Management (Introduction)
  • IU2: Organisational Influences and Project Lifecycle

Session 2: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU 3: Project Management Processes

Session 3: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU 4: Project Integration Management

Session 4: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU5: Project Scope Management

Session 5: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU6: Project Time Management

Session 6: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU7: Project Cost Management

Session 7: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU8: Project Quality Management 

Session 8: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU9: Project Human resource management

Session 9: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU10: Project Communications Management       

Session 10: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU 11: Project Risk Management

Session 11: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:

  • IU12: Project Procurement Management

Session 12: Lecture – Live (3 hrs)

The lecturer will conduct lectures & case studies discussion  in the class room related to the topics of corresponding IU:  

  • IU13: Project Stakeholder Management
  • IU14: Client Management

Students will perform the following activity:

  • Implement client management process 

Session 13: Summative Assessment (1 hr)

Students will  attempt a Theory Test

After session: Assessor will review and provide feedback (15 mins)

Module Name

NICF - IT Project Management

Competency Unit

IT-PM-406S-1 : Manage project risk (2 Credit Values)

IT-PM-403S-1 : Manage project scope (2 Credit Values)

By end of this module, the learner should be able to gain the following knowledge:

  • Key concepts, terms and principles of project management
  • Structured and integrated review of the PMBOK knowledge areas
  • Overview of project time, scope quality and integration management
  • Introduction to the project cost estimating and budgeting
  • Overview of project risk monitoring and control
  • Understand the different steps of quality planning 

By end of this module, the learner should be able to apply the following skills:

  • Describe the role of Project Manager
  • Analyse the relationship between portfolio management, program management, organizational project management
  • Evaluate different process groups
  • Plan and validate project scope
  • Create WBS
  • Estimate project costs
  • Plan project schedule

Who Should Attend

Ideal Candidates

Entry requirements

Academic Level: ”N level or Equivalent with 1-year experience or Advance certificate in IT Services (Infrastructure Support)“

 

Language Proficiency: IELTS 5.0 

Who Should Attend

  • Persona

    Individuals with 1-year experience in IT Infrastructure or Systems Support who want to develop skills to Install and Configure Windows Server 2012 and qualify to get Installing and Configuring Windows Server 2012 (Microsoft - Exam 410) Certification Exams

  • Candidates who have completed the course NICF – Advanced Certificate in IT Services (Infrastructure Support)

    Persona
  • Persona

    Individuals with 1-year experience in IT Infrastructure or Systems Support who want to develop skills to Install and Configure Windows Server 2012 and qualify to get Installing and Configuring Windows Server 2012 (Microsoft - Exam 410) Certification Exams

  • Persona

    Candidates who have completed the course NICF – Advanced Certificate in IT Services (Infrastructure Support)

Advance Your Career

Advance Your Career

SSG Funding Programme Options

Career

SSG Professional Conversion Programme (Place & Train) (CAT A Funding)

Based on a pre-course assessment, you will get an opportunity to attend interviews with prospective employers. If you are selected by an employer who can avail the course fee grant from SSG, you can join the employer as a Windows System Administrator during the course

Career

Train & Place Programme with CAT A funding

After qualifying through a pre-course assessment, you can join the course, with a course free grant from SSG. After completing the course, you will get opportunities to attend interviews with prospective employers for Windows System Administrator job role

Grad Requirements

Graduation Requirements

To graduate from this course, the learner should meet the following criteria:

  • Minimum attendance of 75% for all Sessions in each of the modules of the qualification
  • Should be assessed Competent (C) in each of the modules of the qualification

Certificates

Certificates

Following certifications will be awarded to the learner upon meeting graduation requirements:

  1. Statement of Attainment by SSG, Singapore: IT-IS-403S-1 Implement maintenance procedures
  2. Statement of Attainment by SSG, Singapore: IT-NMM-401S-1 Install and configure a switch
  3. Statement of Attainment by SSG, Singapore: IT-NMM-402S-1 Install switches in multi-switched local area networks
  4. Statement of Attainment by SSG, Singapore: IT-SS-301S-1 Install and configure new hardware and system software
  5. Statement of Attainment by SSG, Singapore: IT-SS-401S-1 Analyse impact of system patches and updates
  6. Statement of Attainment by SSG, Singapore: IT-IS-409S-1 Install and optimise system software
  7. Statement of Attainment by SSG, Singapore: IT-PM-406S-1 Manage project risk
  8. Statement of Attainment by SSG, Singapore: IT-PM-403S-1 Manage Project Scope
  9. NICF - Diploma in IT Services (System Support)

Course Fees & Funding

Course Fees & Funding
(All fees stated below, are in SGD)

For Self-sponsored Individuals

Category of Individuals
Type Singapore PR & Singapore Citizen Age >= 21 Singapore Citizen Age >= 40 Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 12500.0 12500.0 12500.0
Less: SkillsFuture Funding 8750.0 8750.0 8750.0
Course Fee after SkillsFuture Funding 3750.0 3750.0 3750.0
Add: GST (7%) 262.5 262.5 262.5
Course Fee after GST 4012.5 4012.5 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0 0.0 0.0
Less: Workfare Training Scheme (WTS) 0.0 0.0 3125.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0 2500.0 0.0
Total Fee Payable to Lithan 4012.5 1512.5 887.5

For Company sponsored

Type of Companies
Type Non-SME & Singapore PR & Singapore Citizen Age >= 21 SME & Singapore PR & Singapore Citizen Age >= 21 SME & Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 12500.0 12500.0 12500.0
Less: SkillsFuture Funding 8750.0 8750.0 8750.0
Course Fee after SkillsFuture Funding 3750.0 3750.0 3750.0
Add: GST (7%) 262.5 262.5 262.5
Course Fee after GST 4012.5 4012.5 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0 0.0 0.0
Less: Workfare Training Scheme (WTS) 0.0 0.0 3125.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0 0.0 0.0
Total Fee Payable to Lithan 4012.5 4012.5 887.5
Note : SME can claim additional 20% of full gross fee under Enhanced Training Support Subsidy (ETSS) where applicable.
Fee Description

Miscellaneous Fees

Miscellaneous Fee (applicable to all individuals)
Medical Insurance (option)* 96.00 - Payable upon approval of request
Deferment Admin Fee* 160.50 - Payable upon approval of request
Re-module Fee* 0.00 - Refer to Modular course fee which is available on Lithan’s website
Re-sit Exam Fee* 107.00 - Payable upon approval of request
Change of Assessment Date Fee* 64.20 - Payable upon approval of request
Course StructureNote : where applicable (inclusive of GST)

For Self-sponsored Individuals

Category of Individuals
Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 3125.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0
Total Fee Payable to Lithan 887.5
Singapore Citizen Age >= 40
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 0.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 2500.0
Total Fee Payable to Lithan 1512.5
Singapore PR & Singapore Citizen Age >= 21
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 0.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0
Total Fee Payable to Lithan 4012.5

For Company sponsored

Type of Companies
SME & Singapore Citizen Age >= 35 & earning <= 2000.00/month
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 3125.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0
Total Fee Payable to Lithan 887.5
SME & Singapore PR & Singapore Citizen Age >= 21
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 0.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0
Total Fee Payable to Lithan 4012.5
Note : SME can claim additional 20% of full gross fee under Enhanced Training Support Subsidy (ETSS) where applicable.
Non-SME & Singapore PR & Singapore Citizen Age >= 21
Course Fee 12500.0
Less: SkillsFuture Funding 8750.0
Course Fee after SkillsFuture Funding 3750.0
Add: GST (7%) 262.5
Course Fee after GST 4012.5
Add: Fee Protection Scheme (inclusive of GST) 0.0
Less: Workfare Training Scheme (WTS) 0.0
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES) 0.0
Total Fee Payable to Lithan 4012.5

Miscellaneous Fees

Miscellaneous Fee (applicable to all individuals)
Medical Insurance (option)* 96.00 - Payable upon approval of request
Deferment Admin Fee* 160.50 - Payable upon approval of request
Re-module Fee* 0.00 - Refer to Modular course fee which is available on Lithan’s website
Re-sit Exam Fee* 107.00 - Payable upon approval of request
Change of Assessment Date Fee* 64.20 - Payable upon approval of request
Note : where applicable (inclusive of GST)

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